Post by jholland1964 on Jul 12, 2017 11:23:10 GMT -5
Please Uninstall or Disable any P2P (peer-to-peer) programs on the infected computer before posting in this forum, an uninstall is preferred.
P2P software circumvents common-sense security measures and opens a user’s computer to a world of hurt.
Our regular volunteers' time is valuable and most are not willing to waste it on a machine that is almost certain to be re-infected in short order.
So, please remove or disable all P2P software for the duration of the cleaning process.
Failure to do so may result in your thread being ignored.
This also includes the use of cracked software. The distribution and use of cracked copies is illegal and will not be tolerated here ever. It is also an easy way to get serious infections on the computer and if your computer is found to be infected because of the use of cracked software you will not receive assistance or further assistance.
***********************
1-Please Download CCleaner
www.piriform.com/ccleaner
• You can put CCleaner on your Desktop for easy access. Leave it for now.
2 - Close ALL unnecessary programs including all browsers, all email, all music players, video players, chat programs, etc.
Every extra program that is open during this process can slow or corrupt the cleaning.
The less running the better. When told to use a browser use only ONE browser window.
Cleaning all temp files from the computer helps the scanners by eliminating the necessity of scanning temp files. Temp files are just that, temporary files, not needed and should be removed before the cleaning process begins.
3. - If you are able, RUN CCleaner.
Open CCleaner.
Windows Tab: put check mark in Microsoft Edge Internet Cache; Internet Explorer Temporary Files; and in System Temporary Files.
Applications Tab: Put check marks in Internet Cache for every browser you have.
**There are other less used browsers that also are supported by CCleaner including SeaMonkey, Chrome Plus, SRWare Iron, Pale Moon, Phoenix, Netscape Navigator, Avant, Maxthon and others. While these may not also be listed by name their temporary files will be cleaned out when Temporary System Files are cleaned with CCleaner.**
Be sure to Close ALL browsers. Cleaning cannot be done with these programs open.
• Click on the Analyze Button to run CCleaner
• It will scan the computer and then give a list of unnecessary found files.
• Click the Run Cleaner button to remove these.
When this is complete then proceed with the next steps.
4 – Please update and run a full scan with your anti-virus program. Have it clean/quarantine everything found. Do NOT empty the Quarantine file. Quarantined files CANNOT harm you and it is possible that it will be necessary to see what those are so leave them in there. It is locked up.
5 –If you do not already have it installed please download Malwarebytes 3 (previously known as Malwarebytes Anti-Malware) to your Desktop.
www.malwarebytes.com/mwb-download/
DoubleClick mbam-setup.exe and follow the prompts to install Malwarebytes 3 Free Version
After it is fully installed then please run a Threat Scan. Please have it remove/quarantine everything found. Again, Do NOT Empty the Quarantine File. It is possible that those will need investigation. They are Locked so you are Safe leaving them in Quarantine.
REBOOT after running Malwarebytes 3 !
6 - Download Malwarebytes AdwCleaner from this link:
www.malwarebytes.com/adwcleaner/
This will give you the executable file itself. Save it to your desktop where you can easily find it.
When CLEANING IS REQUIRED, THERE ARE TWO STEPS REQUIRED IN ONE RUN OF THE TOOL.
CLOSE ALL other programs you have running....browsers, email programs. Letting those run while clean up tools to run slows the clean up immensely AND may not allow full clean up because many, if not most tools, cannot clean an open program. So close all that. Only open browser window AFTER the a tool has been run and used to clean, reboots the system and produces a log. Then open the one window and come back here and post the logs required.
Double click AdwCleaner to open it.
1. Hit the Scan button to have AdwCleaner to search your computer for unwanted programs and then display a log showing the various files, folders, and registry entries used by these programs. Once this search is complete IF MALWARE IS FOUND you will see the words “PENDING” and the SCAN button will change to a CLEAN button and you must immediately move on to step 2.
2. NEXT Click on the Clean button, which will cause AdwCleaner to reboot your computer and remove the files and registry entries associated with the various adware that you are removing. On reboot, AdwCleaner will display a log showing the files, folders, and registry entries that were removed. Copy/paste that log here.
BUT REMEMBER, IF MALWARE IS FOUND there are TWO steps needed so sure to absolutely complete BOTH steps.
Now once you have completed all of the above steps then please create your new thread.
Please note your operating system, your anti-virus program. Give us a full explanation of all symptoms/problems you have been experiencing. We need as much information as possible in order to give you full assistance.
Then please copy/paste ALL logs created during your preps. Malwarebytes, AdwCleaner logs. These will be most valuable in order to know what the infections were/are and possibly where you may have gotten them. Once we can read the logs then we can give you more advice on how to proceed.
Please do NOT do steps not given to you elsewhere or follow suggestions you find on google or elsewhere. This can result in damage that cannot be repaired. Do not run any tools unless instructed to do so. We will do all in our power to get your machine clean and running well.
P2P software circumvents common-sense security measures and opens a user’s computer to a world of hurt.
Our regular volunteers' time is valuable and most are not willing to waste it on a machine that is almost certain to be re-infected in short order.
So, please remove or disable all P2P software for the duration of the cleaning process.
Failure to do so may result in your thread being ignored.
This also includes the use of cracked software. The distribution and use of cracked copies is illegal and will not be tolerated here ever. It is also an easy way to get serious infections on the computer and if your computer is found to be infected because of the use of cracked software you will not receive assistance or further assistance.
***********************
1-Please Download CCleaner
www.piriform.com/ccleaner
• You can put CCleaner on your Desktop for easy access. Leave it for now.
2 - Close ALL unnecessary programs including all browsers, all email, all music players, video players, chat programs, etc.
Every extra program that is open during this process can slow or corrupt the cleaning.
The less running the better. When told to use a browser use only ONE browser window.
Cleaning all temp files from the computer helps the scanners by eliminating the necessity of scanning temp files. Temp files are just that, temporary files, not needed and should be removed before the cleaning process begins.
3. - If you are able, RUN CCleaner.
Open CCleaner.
Windows Tab: put check mark in Microsoft Edge Internet Cache; Internet Explorer Temporary Files; and in System Temporary Files.
Applications Tab: Put check marks in Internet Cache for every browser you have.
**There are other less used browsers that also are supported by CCleaner including SeaMonkey, Chrome Plus, SRWare Iron, Pale Moon, Phoenix, Netscape Navigator, Avant, Maxthon and others. While these may not also be listed by name their temporary files will be cleaned out when Temporary System Files are cleaned with CCleaner.**
Be sure to Close ALL browsers. Cleaning cannot be done with these programs open.
• Click on the Analyze Button to run CCleaner
• It will scan the computer and then give a list of unnecessary found files.
• Click the Run Cleaner button to remove these.
When this is complete then proceed with the next steps.
4 – Please update and run a full scan with your anti-virus program. Have it clean/quarantine everything found. Do NOT empty the Quarantine file. Quarantined files CANNOT harm you and it is possible that it will be necessary to see what those are so leave them in there. It is locked up.
5 –If you do not already have it installed please download Malwarebytes 3 (previously known as Malwarebytes Anti-Malware) to your Desktop.
www.malwarebytes.com/mwb-download/
DoubleClick mbam-setup.exe and follow the prompts to install Malwarebytes 3 Free Version
After it is fully installed then please run a Threat Scan. Please have it remove/quarantine everything found. Again, Do NOT Empty the Quarantine File. It is possible that those will need investigation. They are Locked so you are Safe leaving them in Quarantine.
REBOOT after running Malwarebytes 3 !
6 - Download Malwarebytes AdwCleaner from this link:
www.malwarebytes.com/adwcleaner/
This will give you the executable file itself. Save it to your desktop where you can easily find it.
When CLEANING IS REQUIRED, THERE ARE TWO STEPS REQUIRED IN ONE RUN OF THE TOOL.
CLOSE ALL other programs you have running....browsers, email programs. Letting those run while clean up tools to run slows the clean up immensely AND may not allow full clean up because many, if not most tools, cannot clean an open program. So close all that. Only open browser window AFTER the a tool has been run and used to clean, reboots the system and produces a log. Then open the one window and come back here and post the logs required.
Double click AdwCleaner to open it.
1. Hit the Scan button to have AdwCleaner to search your computer for unwanted programs and then display a log showing the various files, folders, and registry entries used by these programs. Once this search is complete IF MALWARE IS FOUND you will see the words “PENDING” and the SCAN button will change to a CLEAN button and you must immediately move on to step 2.
2. NEXT Click on the Clean button, which will cause AdwCleaner to reboot your computer and remove the files and registry entries associated with the various adware that you are removing. On reboot, AdwCleaner will display a log showing the files, folders, and registry entries that were removed. Copy/paste that log here.
Please NOTE, when using AdwCleaner If no malware is found with your SCAN run of AdwCleaner you will receive a message that nothing was found but it you choose you can run Basic Repair which will reset Winsock and other settings to their default values. This is your option and if you would prefer not to do this just hit the Skip Basic Repair button and close the program.
Now once you have completed all of the above steps then please create your new thread.
Please note your operating system, your anti-virus program. Give us a full explanation of all symptoms/problems you have been experiencing. We need as much information as possible in order to give you full assistance.
Then please copy/paste ALL logs created during your preps. Malwarebytes, AdwCleaner logs. These will be most valuable in order to know what the infections were/are and possibly where you may have gotten them. Once we can read the logs then we can give you more advice on how to proceed.
Please do NOT do steps not given to you elsewhere or follow suggestions you find on google or elsewhere. This can result in damage that cannot be repaired. Do not run any tools unless instructed to do so. We will do all in our power to get your machine clean and running well.