JME
Member
Posts: 70 
Former World Start Member: Yes
World Start Name: JME
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Post by JME on Oct 25, 2019 19:29:08 GMT -5
I have a LG Premier Pro LTE Tracfone. After a recent update to my phone, I no longer have the Play Store icon or app on my phone nor can I open My Account. My Account tells me this app will not run without Google Play Services, which by the way, is installed. I did not uninstall Play Store, but I need it back. Does anyone know how I can accomplish this. I am getting no where with Tracfone support. Sure hope someone can help me.
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Post by budgall on Oct 25, 2019 22:28:22 GMT -5
I don't have an LG phone but is there a way to roll back the update or maybe trying to reinstall the update? I would also try recontacting support, perhaps a different tech person could help.
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possumpaw
Member
Posts: 83
Former World Start Member: Yes
World Start Name: possumpaw
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Post by possumpaw on Oct 26, 2019 13:50:38 GMT -5
Just for a bit of background... have you double checked "settings" to see if either one is listed as installed.
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possumpaw
Member
Posts: 83
Former World Start Member: Yes
World Start Name: possumpaw
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Post by possumpaw on Oct 26, 2019 18:10:43 GMT -5
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Post by Everton on Oct 27, 2019 17:24:45 GMT -5
I am not familiar with android phones but would suggest you power off your phone and reboot.
With my Apple phone I have sometimes had to do that after an update
Look in your settings and ensure google play services is enabled..
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JME
Member
Posts: 70
Former World Start Member: Yes
World Start Name: JME
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Post by JME on Oct 29, 2019 21:07:40 GMT -5
Sorry to take so long to get back to thank everyone for their support, but finally tonight I was able to get my problem taken care of. I spent more than an hour on the phone with Tracfone; first with someone I couldn't understand and then her supervisor who was just a little better. He had to consult his supervisors finally and they determined the problem was not on their end but LG with their latest update. I then called LG and after them taking me to places I had never been to in my phone, it was decided that I had to do a Factory Data Reset and she emailed me the detailed instructions. Sure will make me wonder about future updates. Thank you again for offering your assistance. Jean
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Post by jholland1964 on Oct 29, 2019 21:09:41 GMT -5
Thanks Jean for coming back to let us know. Much appreciated.
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