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Post by char374 on Aug 24, 2021 13:26:11 GMT -5
Adblockplus cannot remove from site
I went in adblockplus and put a site on the whitelisted web site list. But on that site it keeps saying I can not look up my information till I turn off the adblocker. What else do I need to do so the ad blocker doesn't affect that site? Thanks for any help Char
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Post by jholland1964 on Aug 24, 2021 13:41:37 GMT -5
What is the address of the web site? It would help if we knew what it is and see if it is possible to use it. If so then precise instructions can be given.
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Post by char374 on Aug 24, 2021 19:55:29 GMT -5
It is equitable.com which is an insurance, annuity company. Their tec told me how to shut adblocks off, but that effects all adblock sites, which defeats the purpose. I could bring up the site, but when I wanted personal information it gave me the message I needed to turn off adblockplus. Hope this helps Char
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Post by jholland1964 on Aug 24, 2021 20:14:54 GMT -5
You may have to turn it off for that specific site. Is this a new site to you?
What browser are you using? It might not be AdBlockPlus but another extension on your browser, especially since you have already whitelisted through AdBlockPlus. You need to let us know what browser you are using in order to advise.
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Post by char374 on Aug 25, 2021 10:41:28 GMT -5
Judy using Firefox I had also white listed this site, but I get the note to disconnect ad blocker when I came here. This isn't a new site for me, but don't go there often. Char
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Post by jholland1964 on Aug 25, 2021 11:34:34 GMT -5
Char when you get this message do you also get a Continue button like the one shown in my first attachment?
If you do have you ever clicked it? If not then DO click it.
When you do you get what is shown in my 2nd attachment.
If so, don't disable AdBlock, just click the Continue to site button. That should take you to the site and also disable AdBlockPlus while you are there. I have several sites I visit where I have to follow this procedure. No worries, as soon as I leave the site then AdBlockPlus is re-enabled again.
Let me know if this works.
Attachments:
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Post by Everton on Aug 25, 2021 18:13:57 GMT -5
After you have accessed the site and whitelisted it, with the site still open click on the Shield icon to the left of the address bar in Firefox.
If it shows "Enhanced tracking protection is enabled for this site" , disable it by toggling it off.
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MrBill
Member
Posts: 165 
Former World Start Member: Yes
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Post by MrBill on Aug 26, 2021 22:01:39 GMT -5
Have you rebooted? You could try uninstalling AdBlock and reinstall and see if that cures the problem. |
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MrBill
Member
Posts: 165
Former World Start Member: Yes
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Post by MrBill on Sept 1, 2021 10:52:33 GMT -5
Inquiring minds would like to know if this got resolved and if it did, what did it.
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Post by char374 on Sept 1, 2021 22:14:44 GMT -5
Sorry I haven't been able to get back sooner. After my last reply a few other problems have cropped up that had to take priority. I had spent part of yesterday & today retrying everything I could think of on this.
Everton's (the Shield icon to the left of the address bar in Firefox.
If it shows "Enhanced tracking protection is enabled for this site" , disable it by toggling it off.) Seems to have worked on the Insurance site tonight.
Judy I don't think I had the option to continue.
Mr Bill your suggestion was my last resort.
It is getting late and my mind has been trying to work on a number of things all evening.
Didn't see Mr Bills note till I came on this site to see if it was still giving me the add blocker message, which it was.
Will try in the morning when I'm fresh to check both sites again.
I can't tell you how much I appreciate your help and patience's with me. You know the saying if you don't use it you loose it? Well my remembering things on the computer has really lessened in the last year and it is really frustrating. (plus makes me feel stupid) Will try and checks things out again in the morning to see if things are working . Thanks Char
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Post by char374 on Sept 2, 2021 10:52:23 GMT -5
After checking both sites this morning everything seems to be ok.
What to again thank all of you for your help with my problem. Fingers crossed that all stay OK. Char
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Post by jholland1964 on Sept 2, 2021 11:12:41 GMT -5
After checking both sites this morning everything seems to be ok. What to again thank all of you for your help with my problem. Fingers crossed that all stay OK. Char Thanks Char. Glad all appears to be fixed. It absolutely helps others who may have the same problems if the original poster comes back and reports what did and didn't work. Save others lots of time and frustration too.
Thanks Char.
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