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Post by Herb J. on Aug 19, 2017 17:06:27 GMT -5
Can't open my list of emails. Had this problem years ago but can't remember what was the problem or done to get it back. Any help to solve this will be greatly appreciated. I'm on XP IE8. Thanks H.
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Post by jholland1964 on Aug 19, 2017 17:18:31 GMT -5
What email program?
You do know that you are using an extremely dangerous computer I presume. XP is now outdated by 3 years so has no security updates.
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Post by Herb J. on Aug 20, 2017 11:21:33 GMT -5
What email program? You do know that you are using an extremely dangerous computer I presume. XP is now outdated by 3 years so has no security updates. It's Outlook.Live Didn't know it was "extremely" dangerous. How so? No security updates from anyone? Thanks for your info. H |
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Post by bigbarney on Aug 20, 2017 11:50:11 GMT -5
What email program? You do know that you are using an extremely dangerous computer I presume. XP is now outdated by 3 years so has no security updates. It's Outlook.Live Didn't know it was "extremely" dangerous. How so? No security updates from anyone? Thanks for your info. H XP was discontinued for support by Microsoft three years ago. This means is is totally insecure and has not received any security updates since then and anyone who receives messages from you could be wide open to malware and virus infections. Which AV do you use? Do you use any malware protection like Malwarebytes for instance? |
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Post by Herb J. on Aug 20, 2017 12:59:35 GMT -5
Big Barney,I have Avira which evidently stopped it's updates just recently for XP. I had been getting updates until then and am looking for another Avira version that might download for XP with updating or if I can't, get another AV that will.
Yes Malwarebytes,SuperAntiSpyware spywareblaster and CCleaner Thanks, H.
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Post by jholland1964 on Aug 20, 2017 13:33:17 GMT -5
Chances are you will have a very difficult time finding any anti-virus program that can be used on XP. There have been 5 operating systems released since XP. XP does not have latest the security features built into the 5 newest operating systems and therefore likely will not be able to perform an update. Avira Free no longer supports XP. You might try Avast Free, www.avast.com/download-thank-you.php?product=FAV-AVAST&locale=en-wwfor now it still supports XP but with all programs you must have XP with SP3 installed. There is no guarantee that this support will continue with any security product. No matter what security programs you find that will still work on XP and there are very few, as BigBarney said, so you are definitely putting your friends and family at risk when you send them an email. |
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Post by Herb J. on Aug 20, 2017 14:24:59 GMT -5
To anyone out there, please help me to get my email web site and homepage back?
Can't open my list of emails. Had this problem years ago but can't remember what was the problem or what was done to get it back. Any help to solve this will be greatly appreciated. I'm on XP IE8 Outlook.live. Please help, most anxious. Thanks H.
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Post by jholland1964 on Aug 20, 2017 14:32:44 GMT -5
To anyone out there, please help me to get my email web site and homepage back? Can't open my list of emails. Had this problem years ago but can't remember what was the problem or what was done to get it back. Any help to solve this will be greatly appreciated. I'm on XP IE8 Outlook.live. Please help, most anxious. Thanks H. Herb, You now have added that you cannot get your home page so you are not giving us the full information. We cannot help you unless you give full and complete information and because we don't know what happens when you try to access your mail or your home page. Just saying you can't get them doesn't tell us enough. There are lots of folks here who may well have the answer but if they don't know everything they need to know then they cannot give you any suggestions. Without the full information there could be suggestions given that would damage your computer. All information is vital. Exactly, step by step, tell us in full what happens when you try to access your mail. How long has this been happening? Have you rebooted your computer recently? Have you run all of your security programs? You said you have Outlook.Live email. Are you using Outlook that comes with Microsoft Office or accessing mail online via the browser? If you are using the email program only then have you tried accessing your mail through your browser? |
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Post by Herb J. on Aug 20, 2017 16:15:05 GMT -5
To anyone out there, please help me to get my email web site and homepage back? Can't open my list of emails. Had this problem years ago but can't remember what was the problem or what was done to get it back. Any help to solve this will be greatly appreciated. I'm on XP IE8 Outlook.live. Please help, most anxious. Thanks H. Herb, You now have added that you cannot get your home page so you are not giving us the full information. We cannot help you unless you give full and complete information and because we don't know what happens when you try to access your mail or your home page. Just saying you can't get them doesn't tell us enough. There are lots of folks here who may well have the answer but if they don't know everything they need to know then they cannot give you any suggestions. Without the full information there could be suggestions given that would damage your computer. All information is vital. Exactly, step by step, tell us in full what happens when you try to access your mail. How long has this been happening? Have you rebooted your computer recently? Have you run all of your security programs? You said you have Outlook.Live email. Are you using Outlook that comes with Microsoft Office or accessing mail online via the browser? If you are using the email program only then have you tried accessing your mail through your browser? |
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Post by Herb J. on Aug 20, 2017 17:15:04 GMT -5
Judy, I'll try to be as informative as I possibly can. I am sorry I haven't been with the required information, but I am not the brightest bulb in the room when it comes to computers (and other things) and don't always know what you folks need. I work with the thought I'll give the problem in simplest terms and go from there. (not very smart huh!). I also am not to bright on computerease. Well enough of that here goes.
1. I turn on the computer, press the IE icon on my desktop.
2. Normally my homepage with the list of my emails on the webpage comes up.
3. Then I open what ever newsletter of interest.
4. This has been happening for a little over a week.
5. On the reboot question, I guess daily, I turn it on and turn off when finished.
6. Yes I have run CCleaner, Malwarebyte-AntiMalware,SuperAntiSpyware,Spyblaster.
7. I don't Know for sure but I think it's Outlook.Live email with Microsoft, (but what do I know?)
8. As for accessing my mail through my browser,I couldn't tell you cuz I don't know how to specifically answer these two questions with certainty.
I am a very simple fellow, sit at the keyboard and with very limited computer knowledge do my best and hope things go smoothly.
I hope I answered all your questions OK, I did to the best of my PC limited ability. Thanks Judy for your help. H
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Post by jholland1964 on Aug 20, 2017 17:20:12 GMT -5
These two answers tell me that you are using your browser to access your email and your home page is your email account inbox.
So what comes up instead of that page?
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Post by Herb J. on Aug 20, 2017 17:55:00 GMT -5
"Internet Explorer cannot display the webpage
What you can try:
Diagnose Connection Problems
More information"
------------------------------------
Judy, have to leave now, be back tomorrow. Thanks H.
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Post by jholland1964 on Aug 20, 2017 17:56:05 GMT -5
Internet Explorer cannot display the webpage What you can try: Diagnose Connection Problems More information And have you tried to Diagnose the Connection Problem? Is that the only page that you cannot access? Are you using this computer to come here? |
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Post by Herb J. on Aug 21, 2017 8:21:29 GMT -5
Judy, did the Diagnostic connection problem, results below. There have been a very few others that I have the problem to access with on occasion, but my email site is always the access problem. Primarily that is the main page I can't access. Yes I'm using this computer to get there through to you using the shortcut on my desktop. Here are the Diagnostic results: Last diagnostic run time: 08/21/17 05:51:39 Network Adapter Diagnostic Network location detection info Using home Internet connection Network adapter identification info Network connection: Name=Local Area Connection, Device=Intel(R) PRO/100 VE Network Connection, MediaType=LAN, SubMediaType=LAN info Network connection: Name=1394 Connection, Device=1394 Net Adapter, MediaType=LAN, SubMediaType=1394 info Network connection: Name=Finest Planet, Device=Smart Link 56K Voice Modem, MediaType=PHONE, SubMediaType=NONE info Ethernet connection selected Network adapter status info Network connection status: Media disconnected warn Network adapter status not healthy action Manual repair: Reconnect network cable warn User can not reconnect the network cable warn The repair attempt failed info Redirecting user to support call HTTP, HTTPS, FTP Diagnostic HTTP, HTTPS, FTP connectivity info HTTP: Successfully connected to www.microsoft.com. warn HTTPS: Error 12029 connecting to http://www.microsoft.com: A connection with the server could not be established warn HTTPS: Error 12029 connecting to http://www.passport.net: A connection with the server could not be established warn FTP (Passive): Error 12031 connecting to ftp.microsoft.com: The connection with the server was reset warn FTP (Active): Error 12031 connecting to ftp.microsoft.com: The connection with the server was reset error Could not make an HTTPS connection. error Could not make an FTP connection Thanks again. H. |
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Post by jholland1964 on Aug 21, 2017 9:25:08 GMT -5
Try this and let me know what happens:
1. Open Internet Explorer. Click on Internet Options and go to the Connections tab.
2. Click on the button LAN settings and uncheck all the options present in the opened window.
Then close out Internet Explorer completely. Open again and see if things work correctly.
Report back ASAP.
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Post by Herb J. on Aug 21, 2017 10:38:59 GMT -5
Judy, shut computer down completely, same results, no luck. Sorry,H.
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Post by jholland1964 on Aug 21, 2017 10:43:10 GMT -5
Judy, shut computer down completely, same results, no luck. Sorry,H. Herb, I didn't say anything about shutting down the computer, where did you read that? I gave you these instructions: Did you do those instructions? Notice it says nothing about shutting down the computer. |
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Post by Herb J. on Aug 21, 2017 10:56:46 GMT -5
Yes I did those instructions. When it said " Then close out Internet Explorer completely", completely to me means completely so I shut it down completely! Do you want me to do it over with only "Then close out Internet Explorer"?
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Post by jholland1964 on Aug 21, 2017 11:05:06 GMT -5
Yes I did those instructions. When it said " Then close out Internet Explorer completely", completely to me means completely so I shut it down completely! Do you want me to do it over with only "Then close out Internet Explorer"? Herb, Shut down Internet Explorer completely means Internet Explorer ONLY. If a person is supposed to shut down the computer then the instructions will include the word....Computer. That word was not in my instructions. Don't bother to do those again. A big part of the problem is you are using a browser that is 11 years old that is expired and an operating system that is 16 years old, also expired and neither one is supported anymore. Things are breaking and it is doubtful they can be fixed. Please go to this web site and follow the instructions given there. There are pictures there to show you what to do. www.howtogeek.com/howto/16365/reset-all-internet-explorer-8-settings-to-fix-stability-problems/Here are the instructions in print: In Internet Explorer 8, click the Tools toolbar button and choose the menu command Internet Options. Click the Advanced tab. Click the Reset button. The Reset Internet Explorer Settings dialog box appears. Click the Reset button in the Reset Internet Explorer Settings dialog box. Click the Close button. Click the OK button and then: Close all open Internet Explorer windows to restart Internet Explorer.
*Please note, it does Not say restart computer, it says Internet Explorer* |
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Post by Herb J. on Aug 21, 2017 12:13:33 GMT -5
I didn't see the word "ONLY" there either, so I went with the word I saw, "completely" which was there. Will that cause some kind of major problem?
You didn't say if I should put the check back onto the option that was before you said to click onto
"LAN settings and uncheck all the options present in the opened window", in as much as nothing changed.
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Post by jholland1964 on Aug 21, 2017 12:28:21 GMT -5
I didn't see the word "ONLY" there either, so I went with the word I saw, "completely" which was there. Will that cause some kind of major problem? You didn't say if I should put the check back onto the option that was before you said to click onto "LAN settings and uncheck all the options present in the opened window", in as much as nothing changed. The word "ONLY" was not there and neither was the word "Computer". What was there was, "Internet Explorer". If something else should have been closed or done then I would have said so. No you were not supposed to put the check mark back in. No it won't hurt your computer because you did not follow the instructions exactly as written. Those instructions only, not following "some" instructions as written can certainly damage your computer. Please read and follow exactly the last instructions I gave you. The web site link will also show you in pictures. Follow them. Please, follow those and then come back and report fully if those instructions worked. ASAP. |
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Post by Herb J. on Aug 21, 2017 13:04:15 GMT -5
"Then close out Internet Explorer completely. Open again and see if things work correctly.", Your words on your post, not just "What was there was, Internet Explorer" as you just said, you must have accidently forgotten to include the word "completely" in your last comment.
Sorry, Judy no ASAP, must get ready and leave for a Doctor appointment. Later.
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Post by jholland1964 on Aug 21, 2017 13:11:26 GMT -5
Then close out Internet Explorer completely. Open again and see if things work correctly."", Your words on your post, not just "What was there was, "Internet Explorer" as you just said, you must have forgot to include the word "completely" in your comment. Sorry, Judy no ASAP, must get ready and leave for a Doctor appointment. You obviously do not care for my assistance or the way written instructions are given, so I will now bow out. I am sure somebody else to take over and assist you. Please do the last instructions on how to reset Internet Explorer that I gave you 2 hours ago, those would have taken you less than one minute to follow and very possibly would have fixed your problem. Put the results of those instructions in your next post. I am sure somebody else will step in and offer you help. |
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Post by Herb J. on Aug 21, 2017 13:19:08 GMT -5
You obviously do not care for my assistance or the way written instructions are given, so I will now bow out.
Not your assistance, your attitude in giving the assistance, it could improve. Sorry to have to say that. H.
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MrBill
Member
Posts: 165 
Former World Start Member: Yes
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Post by MrBill on Aug 21, 2017 16:14:42 GMT -5
Not your assistance, your attitude in giving the assistance, it could improve. Sorry to have to say that. H. Looks good to me. You seem like you just didn't take the time to read the instructions given. I agree 100% about the outdated version of Windows and IE. I know some people might not be able to afford a new computer with a new version of Windows, but that is OK.  |
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Post by bigbarney on Aug 21, 2017 17:47:18 GMT -5
Not your assistance, your attitude in giving the assistance, it could improve. Sorry to have to say that. H. Disgraceful comment. You do not deserve the assistance that Judy tried to give you. Good luck with your ancient computer. |
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Post by Herb J. on Aug 22, 2017 14:32:23 GMT -5
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Post by bigbarney on Aug 22, 2017 15:49:50 GMT -5
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Post by Herb J. on Aug 22, 2017 17:20:17 GMT -5
BB Globel Moderator, Stop! You're breaking my heart. Bye Bye , I'll miss you.
Originally posted by Lindsay Carroll: "Never critcize another until you have walked a mile in his shoes".
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