AVIRA Blue Screen SYSTEM_SERVICE_EXCEPTION Error

Here is the link for your graphics driver;

support.hp.com/us-en/drivers/selfservice/swdetails/compaq-presario-cq5700-desktop-pc-series/5035292/model/5051496/swItemId/pv-89943-1

See if this is the one you have installed.

I will say again, Avira has nothing to do with this. You are confusing two different things. Do nothing about Avira. You should never be installing new programs when there is some sort of major problem with the computer.
Why is your post here different from what you posted at Avira? Here you say this:

But in your thread at Avira you said;


There is one item under the General tab>it is the Non-Plug and Play Drivers. Device status>This device is not present, is not working properly, or does not have all its drivers installed (Code 24)
Display name: NetGroup Packet Filter Driver. Status: Stopped, Startup type: Automatic."

I have reseearched this all evening. Every single answer I have found gives the same information, namely what shows below.
This locale indicates a a graphics card driver crash.

You gave this information in your post #3

Uninstall that recently installed graphics driver and instead install the original driver given on this link:

support.hp.com/us-en/drivers/selfservice/swdetails/compaq-presario-cq5700-desktop-pc-series/5035292/model/5051496/swItemId/pv-89943-1

If you note, the one you said you did just install one update ATI Technologies Inc - Display -ATI Radeon 3000 graphics that was listed as optional, optional means you do not have to take it.

Your error indicates a problem with the graphics/video driver.  So this recent driver you installed is incorrect. Remove it. Install the driver from the link.

Edit: Additional info found;

Also just found that Windows Update (KB4034664) which you said you installed on 8/8/2017 has also caused graphics problems on some machines. It definitely causes problems with computers using dual monitors and also with computers that have NVidia graphics cards. Have not found anywhere that it causes problems with computers using your graphics card but just thought I would mention it. They had issued a fix for the problem but it also ended up being buggy and people were told to remove it.

Hallo, Thank YOU! 

How do you get notifications on here? I would of responded sooner otherwise.

I uninstalled the newer driver and installed the one from the link Judy supplied
The Update KB4034664 is not listed as installed.

I ticked on the umbrella in the taskbar and the screen went blue and created the dump file that I believe nirsoft is showing.

See enclosed attachments from nirsoft. I have no idea what those mean?

That was as far as I got..The next method is not usually needed Using WinDBG.

Do I need to completely uninstall MSE AV or is disabling Real Time Protection enough.

Best, Raphael

I thought you completely uninstalled Avira and are now using MSE. If that is the case then you have a major problem because you stated this in your most recent post:


If you uninstalled Avira then there should be NO umbrella in the taskbar.  But then you ask about MSE:

Which program are you using?

There error code in the attached files from nirsoft is identical to the one you have been receiving each time  and also as shown on your Blue Screen attachment 
Which indicates a problem with the Graphics card Or possibly bad RAM. It has absolutely nothing to do with Avira or MSE but there is a major problem if you have both of these anti-virus programs installed and running on your computer.

Here are two other confusing statements;
In your post from Sept. 9, 2017 at 7:05 p.m. you said this:

But now in your most recent post you said this;

This is all very confusing. You need to be more clear. What anti-virus is installed and running?
You said the latest update you had was installed August 17, 2017 and now tonight you say it is not installed. It would not be gone unless you uninstalled it. Did you?

Please perform a Clean Boot of the computer to see if the blue screens continue. Follow the directions given on this page on how to do a clean boot. Once it is booted clean then use the computer and see if the blue screen happens again

support.microsoft.com/en-us/help/929135

Thank You! and I am sorry about not being more informative.

This is where I've stopped. In what order do these *"need" to be done?

Do not *reinstall Avira unless directed to do so and then only AFTER *uninstalling MSE. #1 rule for anti-virus programs is only ONE should be installed on the computer.
Got it I understand, but I did think that turn off real time protection disabled it 


Then follow the previous instructions concerning *Clean Boot. Work awhile with the computer during the clean boot as you normally would and see if the Blue Screen happens again.

Waiting...

Best, Ralph

in clean boot i could get online and do the things I normally do. However, I cannot get Avira to Open. If I hover the pointer over the small umbrella and right click it or just allow the pointer to rest over the umbrella the only thing it says is "initializing..."

If I left click on the umbrella it does nothing. If I tick on it enough times it disappears and will not reappear unless the computer is rebooted.

Neither of the icons in the Start menu do a thing. I cannot get AVIRA to Open or do anything.

I did get a blue screen twice it initially happened when I ticked the small umbrella.

Sincerely, Raphael

I have to be honest here, I am not certain what to do now because you insist on not following instructions as given so there is no way to properly test what might be causing your problems.

You said you uninstalled and reinstalled Avira but couldn't get it to work so you uninstalled it and installed MSE. In my post #4 I said the following;



Do nothing about Avira. You should never be installing new programs when there is some sort of major problem with the computer.
Agreed!


You ignored that instruction and did reinstall Avira, without uninstalling MSE, noted in your post #8
 


I ticked on the umbrella in the taskbar ...Do I need to completely uninstall MSE AV or is disabling Real Time Protection enough.



In post #13 I said the following;



Due to the fact that you reinstalled Avira without asking or saying anything in advance here and that you installed it without first removing MSE you need to Uninstall Avira again.
That is not true...I did uninstall MSE
I gave the full instructions for removal of Avira along with the additional step of using the Avira RegistryCleaner too to be absolutely certain that all Avira files were gone from the computer. I then said this;
I did follow your instructions to the tee on the removal and use of the Avira Registry Cleaner


Do not reinstall Avira unless directed to do so and then only AFTER uninstalling MSE. #1 rule for anti-virus programs is only ONE should be installed on the computer.


 This is where I stopped? You have done nothing so you should say you didn't start.



You said:
Honestly I am not sure why these instructions seem to be confusing to you. Instructions are posted in the order that they must be done.** Start from the top and work down. Nothing confusing or difficult about that. **That's what I did...

I can't get AVIRA to run a full scan cause I can't and haven't been able to get it to open just before I posted this on here. And the same for the Avira Community post, etc...

The one thing I can tell for certain is that when this all started >Blue Screen> the primary thing that triggered that was when I ticked or tried to Open Avira.


Then follow the previous instructions concerning Clean Boot. Work awhile with the computer during the clean boot as you normally would and see if the Blue Screen happens again.
I did Work a while in Clean boot
Did you follow these instructions as given? Absolutely not as noted by this post from you;
  




in clean boot i could get online and do the things I normally do. However, I cannot get Avira to Open. If I hover the pointer over the small umbrella and right click it or just allow the pointer to rest over the umbrella the only thing it says is "initializing..."



If I left click on the umbrella it does nothing. If I tick on it enough times it disappears and will not reappear unless the computer is rebooted.



Neither of the icons in the Start menu do a thing. I cannot get AVIRA to Open or do anything.



I did get a blue screen twice it initially happened when I ticked the small umbrella.

Did you remove Avira as instructed? No you did not.
Yes I did exactly the way you instructed.
Did you leave Avira off the computer until told to reinstall it? No you did not. You said:
Instructions are posted in the order that they must be done. Start from the top and work down. Nothing confusing or difficult about that.
The clean boot DID work as it should have done because Avira would not respond and it should not have responded. Clean boot only allows MS files to auto start. It does not allow 3rd party apps to auto start. But this tells us nothing because you still have Avira on the computer and you tried to make it work. That was not the point of the Clean boot.



I have no idea what else to suggest because you don't follow the instructions as given so it's impossible to determine the true cause of your problem. Sorry.



Please explain why AVIRA does not open at any point in time? When I tick the small umbrella when it appeared on any number of occassions the computer crashed>Blue screen. It's been doing that all along.

As far as the Program files

Windows 7 / 8: C:\Program Files\ >there weren't any to delete at that time.

I may have been a little choppy in following some of your instructions, but I was careful and they were done completely.

I'd be more than happy to start over if you feel that would clear this up!? 

Thank You once again for your precious time and patience.

Best, Raphael

 

Judy, Thank YOU!

I'm sorry to put you through all this..I did give it an honest go really!

Even if I uninstalled Avira as you or Avira suggested with and or with out the special tool. MSE works for some reason..
I've got AVIRA on another notebook or two and Avira seems to run fine on those. Avira has been running fine on this PC for about a year or two. And in all the time I've used AVIRA I've never encountered an issue like this one.

Perhaps if I had a paid version I'd call on the Avira experts and maybe(?) they could sort this out. They referred me to the Community which really hasn't helped..one of the responses on there I thought was a little far out if you ever get a chance again or care to you should read it.

I'm not asking for help with any intentions of making kind folks angry with me., as it is done voluntarily at no cost and in many cases saves some kind soul an expensive trip(s) to the Geek Squad or other Technical shops and technicians and sometimes it takes them a while to figure it out.

For now I may have to run MSE..it is a little lighter weight then Avira, but likely isn't as complete and protective.

The PC is going on six years old and it only has a single core processor, but overall I can't complain..it's served me well.

Feel free to comment further..perhaps someone else on here or elsewhere will chime in?!? The HP Forum for this was worthless..Yes! I did post something there as well..Please don't stone me. 

It took me a while to find my way home.

Have a pleasant night.

Kind regards,
Raphael

It appears that you have decided to use MSE as your antivirus program and it also appears that Avira was not completely uninstalled. You need to go back and follow jholland1964 uninstall instructions for removing Avira including the free Avira RegistryCleaner tool. As previously stated running more than one antivirus is not recommended.

Dear Friend! Thank You for looking and considering this.
I'm not sure what is meant by "Unbelievable!" would you care to elaborate a little.
Some folks have recently said for whatever reasons? "they would not touch Avira with a ten foot pole." Those types of comments have no bearing on my situation or feelings about Avira as it has been a good program until this happened. I still use it on two other machines.
Any suggestions deeply appreciated.
Have a pleasant day!
Sincerely, Ralph

After reading and rereading this tread I think the only way your issues will ever be resolved will require a clean reinstall of the operating system. You appear to ignore any suggestions made by people trying to help. Every new message from you seems to add another problem. You were told the original issue was a video driver problem, you seem convinced it's an Avira issue. Now your asking is it a malware issue. It would not surprise me if you have a malware problem based on the way this thread has been going. Dealing with malware is well documented in these forums and detailed instructions on its removal can be found in the forums. Your question regarding Java and Flasher player add nothing to the solving of your original issues. I would suggest you start another thread regarding them.