Firefox crashed !!!!

I downloaded Firefox and everything is A-okay. I was in a ditter last night...and so lost with out Firefox....I love my Firefox browser and thought I lost all my Bookmarks etc.....but I do have them on a Backup file. You don't know how much you love something until it is gone....

To answer your questions JHolland:

What version of Firefox are you using? 55.0.31 (32 bit) it was up to date.
What happened when it crashed? I was not on my computer...it was close but not shutdown
Did you try to use it again and if so what happened? It sent me a message Firefox crashed!
What were you doing when it crashed? Cooking dinner for my husband!
How many tabs did you have open at the time? None
How many add-ons do you have installed? Ebates, ublock origin, Duck duck go plus
Did all of the add-ons come directly from Mozilla? ublock origin ..I think

The only out of the ordinary thing that happen last night at the time I was making dinner the electric went on and off for one or two seconds. But, my computer, tv, and everything else was fine....strange...JHolland ...thank you for your quick response..You are always so helpful to me...I really appreciate it....One question...could I have three browsers on my laptop? I really do not like IE 11 and know I can remove it...Thanks again..you are so precious to me..Marie

Here is the reason your Firefox Crashed:


Are you actually saying that Firefox totally disappeared from your computer?? I have never heard of anything like that happen with a crash. Usually you  can just turn it back on.

Something DID happen to cause it, your power flickered. That is why your Firefox crashed. If it totally removed Firefox then you likely have actual damage to your computer, not just Firefox.


You asked  if you can have 3 browsers on your computer at the same time....You can have any number of browsers installed if you want. I have 6 different browsers on my computer; Edge (which comes with Windows 10) IE 11, which also comes with Windows 10, Opera, Vivaldi, CLIQZ (based on Firefox) and my default browser Firefox.

Please let me know if you still have Firefox and if it is working.

 A big thank you too Marie for the kind words. Those were much appreciated!

Can I ask, why did you download it again? There was no reason to do so unless it disappeared entirely and could not be found anywhere on your computer.

Did it disappear entirely from your computer?

Firefox would rarely, if ever, crash because of an infection. Of course it can happen but doubtful but it's a good idea that you have done so.

Crash Reporter dialog box Always appears when Firefox closes unexpectedly, when you personally have not closed it.

It doesn't mean there is something wrong with it, just telling you that it closed unexpectedly.

I have lost power before, yes, even for one second, and of course Firefox will close. I received the same pop up. I knew without a doubt the power outage caused it.

Did you reboot the computer completely...as you should have done, especially since you had a power outage, even for one second?
You always should totally reboot the computer when something like this happens.

The power outage disabled Firefox, it left you the "picture" of it on the screen but most likely some of the background files and services needed to run other programs, like Firefox, had been shut down by that brief power outage. You can't get those back unless you reboot the computer.

Lordy, don't beat yourself up! Normal mistake. There is no "fault" here, power company maybe, but not you.
 Just remember that, if and when cause power outages do happen, turn off the computer and reboot.

Actually, if there is a longer power outage, unplug the computer until the power comes back on, even if you use a surge protector. After the power is fully back, THEN plug the computer back in. That's of course not possible with a quick "off/on" outage but for one that lasts longer, do unplug the computer.