Firefox problem.

This is the info from Event Viewer.

Log Name: System

Source: Microsoft-Windows-Kernel-Power

Date: 21/12/2017 23:41:04

Event ID: 41

Task Category: (63)

Level: Critical

Keywords: (70368744177664),(2)

User: SYSTEM

Computer: DESKTOP-MUQORPO

Description:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

<EventID>41</EventID>

<Version>6</Version>

<Level>1</Level>

<Task>63</Task>

<Opcode>0</Opcode>

<Keywords>0x8000400000000002</Keywords>

<TimeCreated SystemTime="2017-12-21T23:41:04.512248900Z" />

<EventRecordID>1734</EventRecordID>

<Correlation />

<Execution ProcessID="4" ThreadID="8" />

<Channel>System</Channel>

<Computer>DESKTOP-MUQORPO</Computer>

<Security UserID="S-1-5-18" />

</System>

<EventData>

<Data Name="BugcheckCode">0</Data>

<Data Name="BugcheckParameter1">0x0</Data>

<Data Name="BugcheckParameter2">0x0</Data>

<Data Name="BugcheckParameter3">0x0</Data>

<Data Name="BugcheckParameter4">0x0</Data>

<Data Name="SleepInProgress">0</Data>

<Data Name="PowerButtonTimestamp">0</Data>

<Data Name="BootAppStatus">0</Data>

<Data Name="Checkpoint">0</Data>

<Data Name="ConnectedStandbyInProgress">false</Data>

<Data Name="SystemSleepTransitionsToOn">6</Data>

<Data Name="CsEntryScenarioInstanceId">0</Data>

<Data Name="BugcheckInfoFromEFI">true</Data>

<Data Name="CheckpointStatus">0</Data>

</EventData>

</Event>

Operating System? Computer information? Antivirus program, Firewall, anything else running at the same time?

Sorry to say the Event Viewer tells me nothing, somebody else may be able to get something from it but sorry to say I do not other than the fact the problem is with the operating system not Firefox. Something caused the system itself to shut down and Firefox ended up being the victim likely not the cause.

I know the computer itself rebooted but have you then manually rebooted the computer? That is always #1 when having a problem like this.

If that doesn't help then try creating a new Profile for Firefox and see if you then can use Firefox.

Follow the directions given here:

support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

I know there is info in your sig but I only asked because I know that you use multiple computers, yours and ones at your club and I didn't know what one had the problem. Sorry.

No problem. Firefox likely was the only thing affected because that is the program you were using at the time. Do be aware though, something else may have been affected but you just don't know it yet. Hopefully this was a one time happening.

You really should go through the Entire Event viewer. There are multiple listings besides just that general one that you posted. All that really tells you that there was a Critical System error and the computer was shut down to prevent further damage.
All of the other sections of the Event Viewer can possibly give you exactly what happened and they all should be looked at:

Custom Views: Administrative Events (this very often gives very specific information as to what may have caused a problem.
Windows Logs which has important sub sets to go through; Application, Security, Setup, System
Applications and Services: you will find a large number of listings there.

If you go through all of those I guarantee you will see other listings labeled with Errors or occasionally Critical Errors. This may narrow this system crash down for you.

Hi Everton,

I agree now that this is not a Firefox problem.

Reliability Monitor reported this error this morning after another unexpected shut down.

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffd903ae301010
Parameter 2: fffff8089fadf3dc
Parameter 3: 0
Parameter 4: 4
OS version: 10_0_16299
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.16299.2.0.0.768.101
Locale ID: 2057

Very likely graphic driver or RAM problem.
Here are recommendations from Microsoft

answers.microsoft.com/en-us/windows/forum/windows_10-performance/livekernelevent-141/2efee8bf-0b96-43e0-b55d-08e2dabeb023?auth=1

support.microsoft.com/en-us/help/2028504/windows-kernel-event-id-41-error-the-system-has-rebooted-without-clean

Not sure why you would think this Barney, errors shown the links I gave say OS Version: 10.0.10586.2.0.0.768.101 (though numbers listed after 10.0 vary advice is for Windows 10 for sure.
Everton's link title is Windows 10 ‘Live kernel event 141’ error

If you note the Microsoft links definitely say this, "Applies to Multiple Products" Please see attached

Happened again this morning.
See my attachment.

Clicking on the 'help' links does not help, only confuses me more.

I agree with Everton, new computer, take it back to the seller and tell them you want it fixed.

Don't forget, you had this problem Before you updated the driver. Personally I doubt that is the cause of the problem. If the WU is the cause then that should be removed to see if that is the case.
As far as doing something rash, as Eve said,

That would be the most rash thing I would even consider. Remember, you could do something that would violate your warranty and you don't want to do that. This problem could actually be caused by faulty hardware and if that is the case then you need that warranty.