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Post by larry on Jan 6, 2018 16:56:01 GMT -5
l just did this and now have no bookmarks l had a lot and need them, where did they go.
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Post by jholland1964 on Jan 6, 2018 17:30:40 GMT -5
l just did this and now have no bookmarks l had a lot and need them, where did they go. Why and How did you do this? A refresh should have kept the bookmarks. When doing a refresh Firefox will save these items: Bookmarks Browsing and download history Passwords Open windows and tabs Cookies Web form auto-fill information Personal dictionary Extensions and Plugins are removed. To do this all you have to do is go to the Refresh Firefox button at the top of the Firefox about:support Troubleshooting Information page. To continue, click Refresh Firefox in the confirmation window that opens. Firefox will close to refresh itself. When finished, a window will list your imported information. Click Finish and Firefox will open. Is this what you did? Why did you feel that you had to do this? There should be a folder on your desktop named "Old Firefox Data" do you see that? |
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Post by larry on Jan 6, 2018 17:35:05 GMT -5
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Post by jholland1964 on Jan 6, 2018 17:40:26 GMT -5
What don't you see? Why did you need to do a refresh? Please note this information from the page that you linked: |
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Post by larry on Jan 6, 2018 17:45:14 GMT -5
There should be a folder on your desktop named "Old Firefox Data" do you see that? l do not see this on Desktop also looked in Downloads.
Why did you need to do a refresh..... because l'm not too sharp...didn't think it would do this...should have asked before messing up...
found it now what do l need to do to get the bookmarks into the refreshed Firefox
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Post by jholland1964 on Jan 6, 2018 17:49:26 GMT -5
There should be a folder on your desktop named "Old Firefox Data" do you see that? l do not see this on Desktop also looked in Downloads. Why did you need to do a refresh..... because l'm not too sharp...didn't think it would do this...should have asked before messing up... That doesn't say WHY you thought you needed to do this. You need to say why you felt this was necessary. At the top of Firefox do you see the Menu bar??? That is what says File, Edit, View, History, Bookmarks, Tools, Help?  Attachments:
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Post by larry on Jan 6, 2018 17:53:06 GMT -5
yes i see the Menu bar
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Post by jholland1964 on Jan 6, 2018 17:58:05 GMT -5
And there are NO bookmarks listed in there? They all should be there. |
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Post by larry on Jan 6, 2018 17:59:08 GMT -5
none
there is 69 in the old folder
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Post by jholland1964 on Jan 6, 2018 18:00:32 GMT -5
none there is 69 in the old folder Where do you see the old folder? |
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Post by larry on Jan 6, 2018 18:01:42 GMT -5
Where do you see the old folder?
found it on desktop
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Post by jholland1964 on Jan 6, 2018 18:05:54 GMT -5
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Post by larry on Jan 6, 2018 18:09:19 GMT -5
Thank you very much....
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Post by jholland1964 on Jan 6, 2018 18:15:52 GMT -5
Happy to help.
You still never said WHY you did this. This type of information DOES help other people. There may be other people having the same problem you were/are having that caused you to refresh Firefox. That might not have been the correct thing to do but since you won't say why we will never know.
We also don't know what version of Firefox you are using. This also is important information you did not supply.
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Post by larry on Jan 6, 2018 18:21:48 GMT -5
57.0.4
no reason there was no problem
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Post by jholland1964 on Jan 6, 2018 18:27:05 GMT -5
57.0.4 no reason there was no problem That is too bad. That is something that is only recommended and used when there is a problem with Firefox. You know you will have to download & install any addons and plugins you had because those ARE definitely removed with a refresh. You'll have to also check to see if any saved passwords are gone. If so then you'll have to put them back using the instructions on the link I gave you. |
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Post by larry on Jan 6, 2018 18:27:13 GMT -5
l'm still reading how to do this, what do i do with the new folder when l have copied and pasted all i need.
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Post by jholland1964 on Jan 6, 2018 18:51:24 GMT -5
l'm still reading how to do this, what do i do with the new folder when l have copied and pasted all i need. You already have the new folder it is the new Profile Folder that was created with the Firefox Refresh, you don't make another. You copy from the Old Data folder on the desktop to the new Profile folder which is what opens when you follow the directions on that link. On Firefox, Go to Help, Troubleshooting Information and when that opens go down to Profile Folder and Open it. Then CLOSE Firefox NOT the Profile folder, leave it open.
Paste the bookmarkbackups from the Old Folder to that Profile folder. Attachments:
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