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Post by bigbarney on Jan 19, 2018 13:17:27 GMT -5
I posted in another thread about my computer occasionally crashing and resetting for no apparent reason. I thought that rolling back my Radeon Drivers would sort this out and it seemed to do so. After it happened again yesterday, I logged onto HP Support Assistant and a very efficient agent called Simon took over remote control of my computer and uninstalled and then reinstalled the Radeon Drivers. He is confident that there was a problem with the drivers and assures me that the problem should not occur again. There are Windows Updates waiting to be installed too but I have no idea what they are. Anybody know what they are?  |
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Post by budgall on Jan 19, 2018 14:05:43 GMT -5
I don't know what the pending updates are for but for now I would not install them. Give yourself some time to see if the reinstall of your Radeon Drivers resolves your current issue. No need to compound the issue. Is the pending update an optional update or have a KB number, perhaps a bit of Googling will reveal more info on the update.
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Post by bigbarney on Jan 19, 2018 14:18:00 GMT -5
I did some googling already and it seems that there are a few folks out there just as confused as me.
AMD have not explained very well what the update does but it looks like it is an update for gaming machines.
If that is indeed the case, I will ignore it permanently.
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Post by jholland1964 on Jan 19, 2018 14:40:33 GMT -5
I did some googling already and it seems that there are a few folks out there just as confused as me. AMD have not explained very well what the update does but it looks like it is an update for gaming machines. If that is indeed the case, I will ignore it permanently. I "think" this came up before at WS though am not sure who posted it. If you look closely this update is 14 months old with a release date of November 30, 2016 and from what I found it is likely an HDMI Audio Driver. If that is the case then I certainly agree with you to ignore it. If hardware drivers are needed and Windows updates offers them I never take them from Windows, I go directly to the developer. |
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Post by bigbarney on Jan 19, 2018 14:48:35 GMT -5
I did some googling already and it seems that there are a few folks out there just as confused as me. AMD have not explained very well what the update does but it looks like it is an update for gaming machines. If that is indeed the case, I will ignore it permanently. I "think" this came up before at WS though am not sure who posted it. If you look closely this update is 14 months old with a release date of November 30, 2016 and from what I found it is likely an HDMI Audio Driver. If that is the case then I certainly agree with you to ignore it. If hardware drivers are needed and Windows updates offers them I never take them from Windows, I go directly to the developer. I never noticed the date..............what would we do without you Judy? |
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Post by jholland1964 on Jan 19, 2018 17:32:24 GMT -5
Barney, I also checked in your previous thread concerning the problems caused by the drivers and I see on one of your attachments showing the driver version causing the error was v.10.1.1.1681 a later driver than the one being offered by this Windows Update.
Just for reference, what is the driver version for the driver installed by the HP tech today? I am sure he installed the correct driver but
also for future reference what is the exact model of Radeon Graphics card on your computer? Your specs say Radeon R7 but there are a lot of different versions of that card and some of them require different drivers.
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Post by Everton on Jan 19, 2018 18:45:05 GMT -5
I "think" this came up before at WS though am not sure who posted it. If you look closely this update is 14 months old with a release date of November 30, 2016 and from what I found it is likely an HDMI Audio Driver. If that is the case then I certainly agree with you to ignore it. If hardware drivers are needed and Windows updates offers them I never take them from Windows, I go directly to the developer. I never noticed the date..............what would we do without you Judy? Just curious Judy. How do you refuse drivers that arrive with windows updates . ? With the automatic updates don’t they just install anyway ? Some certainly have for me. When problems have been caused I use the MS troubleshooter wushowhide as a temporary solution support.microsoft.com/en-nz/help/3073930/how-to-temporarily-prevent-a-driver-update-from-reinstalling-in-window |
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Post by bigbarney on Jan 19, 2018 18:45:35 GMT -5
Barney, I also checked in your previous thread concerning the problems caused by the drivers and I see on one of your attachments showing the driver version causing the error was v.10.1.1. 1681 a later driver than the one being offered by this Windows Update. Just for reference, what is the driver version for the driver installed by the HP tech today? I am sure he installed the correct driver but also for future reference what is the exact model of Radeon Graphics card on your computer? Your specs say Radeon R7 but there are a lot of different versions of that card and some of them require different drivers. Radeon Settings Version - 2017.1206.1740.31787 Driver Packaging Version - 17.50.02-171206a-321058C-RadeonSoftwareAdrenalin Provider - Advanced Micro Devices, Inc. 2D Driver Version - 8.1.1.1634 Direct3D® Version - 9.14.10.01316 OpenGL® Version - 6.14.10.13506 OpenCL™ Version - 23.20.15002.11 AMD Mantle Version - 9.1.10.0237 AMD Mantle API Version - 102400 AMD Audio Driver Version - 10.0.1.4 Vulkan™ Driver Version - 2.0.1 Vulkan™ API Version - 1.0.65 Graphics Card Manufacturer - Powered by AMD Graphics Chipset - AMD Radeon R5 M435 Device ID - 6665 Vendor ID - 1002 SubSystem ID - 3400 SubSystem Vendor ID - 1462 Revision ID - C3 Bus Type - PCI Express 3.0 Current Bus Settings - PCI Express 3.0 x8 BIOS Version - 015.049.000.013 BIOS Part Number - 113-AB70130-003 BIOS Date - 2016/04/19 22:30 Memory Size - 2048 MB Memory Type - GDDR5 Memory Clock - 1125 MHz Core Clock - 1030 MHz Total Memory Bandwidth - 36 GByte/s Memory Bit Rate - 4.50 Gbps 2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0001 Graphics Card Manufacturer - Powered by AMD Graphics Chipset - AMD Radeon R7 Graphics Device ID - 9874 Vendor ID - 1002 SubSystem ID - 835C SubSystem Vendor ID - 103C Revision ID - E2 Bus Type - PCI Current Bus Settings - PCI BIOS Version - 015.048.000.070 BIOS Part Number - 109-C95010-003 BIOS Date - 2016/09/13 06:02 Memory Size - 512 MB Memory Type - DDR4 Memory Clock - 1200 MHz Core Clock - 1029 MHz Total Memory Bandwidth - 19 GByte/s Memory Bit Rate - 2.40 Gbps 2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000 |
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Post by jholland1964 on Jan 19, 2018 20:11:02 GMT -5
I have removed the information and link I gave earlier in this post as it appears to be incorrect and not valid for all Windows 10 editions. I am sure others have read it and to avoid confusion I will leave this post so those who have read it will understand the removal. |
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Post by bigbarney on Jan 24, 2018 4:19:30 GMT -5
Barney, I also checked in your previous thread concerning the problems caused by the drivers and I see on one of your attachments showing the driver version causing the error was v.10.1.1. 1681 a later driver than the one being offered by this Windows Update. Just for reference, what is the driver version for the driver installed by the HP tech today? I am sure he installed the correct driver but also for future reference what is the exact model of Radeon Graphics card on your computer? Your specs say Radeon R7 but there are a lot of different versions of that card and some of them require different drivers. Radeon Settings Version - 2017.1206.1740.31787 Driver Packaging Version - 17.50.02-171206a-321058C-RadeonSoftwareAdrenalin Provider - Advanced Micro Devices, Inc. 2D Driver Version - 8.1.1.1634 Direct3D® Version - 9.14.10.01316 OpenGL® Version - 6.14.10.13506 OpenCL™ Version - 23.20.15002.11 AMD Mantle Version - 9.1.10.0237 AMD Mantle API Version - 102400 AMD Audio Driver Version - 10.0.1.4 Vulkan™ Driver Version - 2.0.1 Vulkan™ API Version - 1.0.65 Graphics Card Manufacturer - Powered by AMD Graphics Chipset - AMD Radeon R5 M435 Device ID - 6665 Vendor ID - 1002 SubSystem ID - 3400 SubSystem Vendor ID - 1462 Revision ID - C3 Bus Type - PCI Express 3.0 Current Bus Settings - PCI Express 3.0 x8 BIOS Version - 015.049.000.013 BIOS Part Number - 113-AB70130-003 BIOS Date - 2016/04/19 22:30 Memory Size - 2048 MB Memory Type - GDDR5 Memory Clock - 1125 MHz Core Clock - 1030 MHz Total Memory Bandwidth - 36 GByte/s Memory Bit Rate - 4.50 Gbps 2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0001 Graphics Card Manufacturer - Powered by AMD Graphics Chipset - AMD Radeon R7 Graphics Device ID - 9874 Vendor ID - 1002 SubSystem ID - 835C SubSystem Vendor ID - 103C Revision ID - E2 Bus Type - PCI Current Bus Settings - PCI BIOS Version - 015.048.000.070 BIOS Part Number - 109-C95010-003 BIOS Date - 2016/09/13 06:02 Memory Size - 512 MB Memory Type - DDR4 Memory Clock - 1200 MHz Core Clock - 1029 MHz Total Memory Bandwidth - 19 GByte/s Memory Bit Rate - 2.40 Gbps 2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000 Hi Judy, Does this supply the info you were asking for? |
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Post by jholland1964 on Jan 24, 2018 9:05:39 GMT -5
Yes, that is what I asked you to look for. Keep this information for future use and if you have Graphics Problems then go to the mfgr for assistance.
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Post by bigbarney on Mar 20, 2018 4:18:46 GMT -5
This restarting problem has still not gone away completely.
I still get the very occasional BSOD and restart.
I have been talking to HP via their Help Desk and have tried various things to no avail.
The latest message which I have received from them is that it is a recognized problem with some HP computers and that HP and Microsoft are working on a fix which will be installed in a future update.
Watch this space!
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Post by bigbarney on Mar 20, 2018 13:56:41 GMT -5
bump
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Post by bigbarney on Mar 20, 2018 13:56:54 GMT -5
bump
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Post by jholland1964 on Mar 20, 2018 16:11:36 GMT -5
This restarting problem has still not gone away completely. I still get the very occasional BSOD and restart. I have been talking to HP via their Help Desk and have tried various things to no avail. The latest message which I have received from them is that it is a recognized problem with some HP computers and that HP and Microsoft are working on a fix which will be installed in a future update. Watch this space! Barney can I ask why you keep bumping this up after making the quoted post? HP has given you the answer, it is a known issue and they are working on a fix to be installed in a future update. There really isn't anything else that should be tried at this point. |
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Post by budgall on Mar 20, 2018 16:26:01 GMT -5
I believe you recently bought this computer. Have you considered packing it up and bring it back to the place of purchase for a refund or exchange for a computer that works. It appears that HP has acknowledged that the computer has issues and I would think they would do what is right. I had a customer with an HP printer problem, the printer just stopped working. Customer made one phone call to support and HP acknowledged the printer had problems and refunded her her purchase price plus. I'd give it a try.
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Post by bigbarney on Mar 20, 2018 19:01:27 GMT -5
This restarting problem has still not gone away completely. I still get the very occasional BSOD and restart. I have been talking to HP via their Help Desk and have tried various things to no avail. The latest message which I have received from them is that it is a recognized problem with some HP computers and that HP and Microsoft are working on a fix which will be installed in a future update. Watch this space! Barney can I ask why you keep bumping this up after making the quoted post? HP has given you the answer, it is a known issue and they are working on a fix to be installed in a future update. There really isn't anything else that should be tried at this point. |
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Post by bigbarney on Mar 20, 2018 19:04:25 GMT -5
I only 'bumped ' it twice because my first 'bump' didn't seem to do anything.
I only bumped it for information to my fellow members.
If that is a problem then I will retire from the board..........adios amigos!
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Post by jholland1964 on Mar 20, 2018 19:17:32 GMT -5
I only 'bumped ' it twice because my first 'bump' didn't seem to do anything. I only bumped it for information to my fellow members. If that is a problem then I will retire from the board..........adios amigos! Come on Barney, if nobody has an answer what are we supposed to do? Give some sort of "junk" answer? |
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Post by bigbarney on Mar 21, 2018 4:20:59 GMT -5
I only 'bumped ' it twice because my first 'bump' didn't seem to do anything. I only bumped it for information to my fellow members. If that is a problem then I will retire from the board..........adios amigos! Come on Barney, if nobody has an answer what are we supposed to do? Give some sort of "junk" answer? I think you will find that I was not asking a question, I was merely posting to keep you up to date with what was happening. I thought that other HP users might find my situation interesting. I will remain an observer on the board now but will not be posting again. |
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Post by budgall on Apr 13, 2018 15:20:40 GMT -5
This restarting problem has still not gone away completely. I still get the very occasional BSOD and restart. I have been talking to HP via their Help Desk and have tried various things to no avail. The latest message which I have received from them is that it is a recognized problem with some HP computers and that HP and Microsoft are working on a fix which will be installed in a future update. Watch this space! Did HP or a Microsoft update ever solve your BSOD and restart problem. I remembered your problem after having my backup program just stop working. For 15 consecutive days the backup failed. Support had no answers or suggestions. On the 16th day the computer backed up and every day since it has backed up. No changes and/or updates were done. It just started working again. Just curious did your problem get resolved? |
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Post by bigbarney on Apr 13, 2018 17:17:37 GMT -5
Problem seems to be solved by updating my video drivers for about the 4th time.
Touch wood, I have not had a BSOD since.
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Post by budgall on Apr 13, 2018 17:38:35 GMT -5
Thank you for the update. Glad the issue has gone away.
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