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Post by jesssela on Aug 26, 2018 21:43:01 GMT -5
My laptop is a lenovo, I use windows 10 professional.....I have ample hard drive space and 12 gigs of r.a.m.
I have tried to boot the computer many many times and always the same problem...…..the 2 green lights on the front of the computer...…..1)is for POWER that shows you are plugged into the wall....
2)the second shows that the computer is booting with constant blinking ….I have watched these lights for 2 years and it looks like the normal blinking pattern for boot up.....
Is there any suggestions that you may have to keep the laptop alive...….
I wish to thank any and all who respond to me IN ADVANCE for theie effort and the fabulous help I have received in the past.
best regards.....jessica
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Post by jholland1964 on Aug 26, 2018 22:02:58 GMT -5
Have you tried a hard reset? Usually this is the first recommendation. To do this do the following:
Turn off the computer. Remove all peripheral devices attached to laptop, printers, scanners, USB devices, Media Cards, External drives. Everything that is not required to run the computer. You are testing the computer not any of those.
Once the laptop is off and all other devices are removed, disconnect the AC adapter (power) and remove the battery.
After removing the battery and disconnecting the power cord, leave the computer off for 30 seconds and while off, press and hold the power button in 5-10 second intervals.
After 30 seconds, put the battery back in the laptop and connect the power cord.
Turn the laptop on. See if the monitor lights up
Post back with the results.
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Post by Everton on Aug 26, 2018 22:05:50 GMT -5
Try this jessela. With the laptop off take out the battery. Then unplug from power.. Next hold down the power switch on laptop for 30 to 60 seconds. Reconnect the power and boot again. If it works shut down, replace the battery and reboot. Not guaranteed to work but worth a try as a first step  |
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Post by Everton on Aug 26, 2018 22:07:42 GMT -5
Oh sorry I type too slowly.
Hope it works. It has for me
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Post by jesssela on Aug 26, 2018 22:08:58 GMT -5
Thank you Judy for this suggestion.....unfortunately this laptop doesn't have the removal battery that you can remove without opening the back and taking out the screws....I WILL TRY THIS.....as you proscribed but I need help in the battery removal process.
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Post by Everton on Aug 26, 2018 22:13:55 GMT -5
Have you tried ctrl-alt-delete to try to bring up task manager from where you can start explorer. ?
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Post by jesssela on Aug 26, 2018 22:18:23 GMT -5
to everton….Thank you for applying yourself to my problem....I just tried to bring up the task manager as you told me but it will not take away the total black screen problem....
Many thanks again....everton
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Post by Everton on Aug 26, 2018 22:22:34 GMT -5
I am sure Judy will have more suggestions to help. |
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Post by jesssela on Aug 26, 2018 22:58:04 GMT -5
Does anyone feel the video card is hosed, or this is basically a boot up problem...…..I had a video card problem on another laptop and it started with wavy static lines going horizontally on the screen.....this time is just black screen with no reported problems previous to the black screen difficulty......
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Post by jholland1964 on Aug 26, 2018 23:09:24 GMT -5
Does anyone feel the video card is hosed, or this is basically a boot up problem...…..I had a video card problem on another laptop and it started with wavy static lines going horizontally on the screen.....this time is just black screen with no reported problems previous to the black screen difficulty...... Do you have access to a monitor that you can connect to the laptop? It could very well be the monitor, not the video card. |
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Post by jesssela on Aug 26, 2018 23:12:22 GMT -5
Judy...you have no idea the high esteem that I hold you in.....I do have a television and an HDMI cable hooked up to it, will try this now and report back shortly.
be back soon with results......
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Post by jholland1964 on Aug 26, 2018 23:20:02 GMT -5
Judy...you have no idea the high esteem that I hold you in.....I do have a television and an HDMI cable hooked up to it, will try this now and report back shortly. be back soon with results...... Fingers crossed. |
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Post by jesssela on Aug 26, 2018 23:31:03 GMT -5
HDMI CABLE TRIED......results below.....
while having my television on the HDMI setting, I first got a message ….INVALID FORMAT......then that went away and just black screen persisted BOTH on the television and laptop.
I have hooked up my laptop many, many times to watch a movie, and normally the same picture that appears on the laptop would show on the television simultaneously.....I guess it is happening again that way as both are black screens.
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Post by jholland1964 on Aug 26, 2018 23:38:31 GMT -5
HDMI CABLE TRIED......results below..... while having my television on the HDMI setting, I first got a message ….INVALID FORMAT......then that went away and just black screen persisted BOTH on the television and laptop. I have hooked up my laptop many, many times to watch a movie, and normally the same picture that appears on the laptop would show on the television simultaneously.....I guess it is happening again that way as both are black screens. I've hooked my laptop up to the TV with the HDMI cable also and you are right, what you see on laptop screen you will see on the TV.
Since you get the black screen on both then it is likely the graphics card. Is the laptop still under warranty? If so then contact the mfgr. If not then if it is not very old you might take it to a repair shop but ask for an estimate first because if it is too costly you'd be better off to buy a new laptop. |
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Post by jesssela on Aug 26, 2018 23:47:29 GMT -5
okay will report back after I have the battery out of it......most likely will be 12 hours from now.....many thanks for the advice...….best regards....jessica
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Post by jholland1964 on Aug 26, 2018 23:51:18 GMT -5
okay will report back after I have the battery out of it......most likely will be 12 hours from now.....many thanks for the advice...….best regards....jessica You can do this without removing the battery. I would not go to all that trouble of trying to remove the battery. It is possible that the user is not supposed to remove it.
Lots of laptops don't have removable batteries.
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Post by jesssela on Aug 27, 2018 0:07:00 GMT -5
im working the steps above but I do know that the battery is removal.....it was done as I watched by a professional who did remove it...and upgraded my r.a.m. slot to 12 gigs...Then replaced the battery and cover.....I will report back again after completing the ""Procedure Without Battery Removal"" from above......for some reason I have good vibes about the outcome, and haven't a clue why......
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Post by jesssela on Aug 27, 2018 0:33:04 GMT -5
okay I have 2 strikes against me, and am down to my last one......the above procedure did not work, so it comes down to battery removal or I shall be looking for a new laptop...…...will let you know tomorrow judy how things turn out...….. have a great 5.5 hours in your remaining british morning...…
best regards...jessica
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Post by jesssela on Aug 27, 2018 4:17:19 GMT -5
a clue to my problem...…..I still have black screen but I do set an alarm on my laptop everyday to go off at 5 a.m. New York city time, despite black screen the alarm has gone off, will this help to diagnose the problem...…. ??
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Post by jholland1964 on Aug 27, 2018 7:39:10 GMT -5
a clue to my problem...…..I still have black screen but I do set an alarm on my laptop everyday to go off at 5 a.m. New York city time, despite black screen the alarm has gone off, will this help to diagnose the problem...…. ?? It just reinforces that the problem means that either the graphics card is bad or the monitor is bad. |
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Post by jesssela on Aug 27, 2018 20:49:18 GMT -5
to judy and everton………….LAPTOP FIXED...…...what the problem finally was...……...is a ribbon located in the frame around the screen which had become unseated...…...once reseated...………..good as new.
Again many thanks for your time and expertise ….
best regards....jessica
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Post by jholland1964 on Aug 27, 2018 20:59:40 GMT -5
to judy and everton………….LAPTOP FIXED...…...what the problem finally was...……...is a ribbon located in the frame around the screen which had become unseated...…...once reseated...………..good as new. Again many thanks for your time and expertise …. best regards....jessica Bravo! Glad you got it fixed, not anything I offered had anything to do with this for sure. How did you find out about the ribbon? Did you find it while trying to remove the battery? This info could help others with the same problem. |
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Post by jesssela on Aug 27, 2018 21:14:18 GMT -5
I was clueless as you know but once I told my technician that the laptop was functioning when my alarm came on, and the problem happened suddenly and not a gradual formation of lines on the screen which to him meant that the video card was starting to go bad......he focused on the connections that would enable the screen to function.
To my knowledge it had nothing to do with the battery removal.....I can take no credit on my own in the process of this repair, and knowing how these laptops have all their parts scrunched together I seriously doubt that I could take off the screen frame myself and be able to put it back together...…...an alert technician did the whole thing for me.
I know this forum deals with repairs, knowledge and techniques that you can do on your own, but this went to a far deeper mind than my own to be able to fix the problem.
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Post by jholland1964 on Aug 27, 2018 21:27:33 GMT -5
I know this forum deals with repairs, knowledge and techniques that you can do on your own, but this went to a far deeper mind than my own to be able to fix the problem. LOL! Tell you what, I don't know anymore than you do about taking apart a laptop and repairing it. Wouldn't know where to begin. I've replaced multiple hard drives on desktops. Installed a CD drive and of course replaced CMOS batteries any number of times on a desktop motherboard but laptops? Nope. I've needed repairs twice on Dell laptops and I had maintenance agreement on both and they sent a tech to my house to do the repairs. I sat and watched both of them work and knew by watching there was no way I would even consider attempting a laptop repair.
You obviously have a very good and trustworthy tech who worked fast and found the cause in a fairly short time. You're lucky.
Glad it is all fixed.
Judy
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Post by Everton on Aug 28, 2018 0:45:38 GMT -5
So pleased to know all is up and running again. |
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