possumpaw
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World Start Name: possumpaw
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Post by possumpaw on Oct 14, 2018 12:18:51 GMT -5
When I'm reading a post on this site,NWT, and there is a link posted for more info. clicking that link just takes me to
"Hmmm...can’t reach this page". It happens in both Edge and FF. I find this also on happens on some of the links in Facebook and in Google search on some items.
I'm sure there's a very simple remedy for this. Some setting that needs changing that I can't find. I'm using Classic Shell. Any help would be appreciated.
pat
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Phil
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Post by Phil on Oct 14, 2018 12:57:10 GMT -5
Does this occur anywhere else - or just here?
If just here, then there must be a setting which I am unable to duplicate.
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possumpaw
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Post by possumpaw on Oct 14, 2018 13:26:58 GMT -5
Does this occur anywhere else - or just here? If just here, then there must be a setting which I am unable to duplicate. It also happens in some links in Facebook and Google search.. |
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Phil
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Post by Phil on Oct 14, 2018 13:42:57 GMT -5
That means it is probably a browser setting. Try using another browser and see if this problem occurs.
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Post by Everton on Oct 15, 2018 5:12:41 GMT -5
No guarantees but I have read that this has been a fix for some people with this issue
R-click on connection icon in taskbar. Select "Open Network & Internet Settings".
When it opens click on "Change Adapter Options"
In that window right click on your current connection and select Properties.
Look and see if "Internet Protocol Version 6 (TCP/IPv6) is checked.
If it is not, then check it. Click OK to exit.
Both Internet Protocol Version 6 (TCP/IPv6) and Internet Protocol Version 4(TCP/IPv4)should be checked.
If it does not work then just uncheck V 6 but leave 4 checked.
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possumpaw
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Post by possumpaw on Oct 15, 2018 11:58:56 GMT -5
No guarantees but I have read that this has been a fix for some people with this issue R-click on connection icon in taskbar. Select "Open Network & Internet Settings". When it opens click on "Change Adapter Options" In that window right click on your current connection and select Properties. Look and see if "Internet Protocol Version 6 (TCP/IPv6) is checked. If it is not, then check it. Click OK to exit. Both Internet Protocol Version 6 (TCP/IPv6) and Internet Protocol Version 4(TCP/IPv4)should be checked. If it does not work then just uncheck V 6 but leave 4 checked. Thank you, Everton.. I followed your directions and both Protocol versions (4&6) were already checked.. Left everything as it was. Thank you for your suggestion... |
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Post by jholland1964 on Oct 15, 2018 14:30:53 GMT -5
What firewall and av program are you using? What add-ons are in your browser? Try Firefox in Firefox Safe mode. Go to Help, Start with Add-ons disabled. This will restart Firefox with nothing added. Try some of the links that do not work and see if they work, if so that means an add-on is causing the problem.
Also Please give us 3 or 4 of the links from here at NWT that do not work. We can check them out.
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possumpaw
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Posts: 83
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Post by possumpaw on Oct 15, 2018 16:10:11 GMT -5
What firewall and av program are you using? What add-ons are in your browser? Try Firefox in Firefox Safe mode. Go to Help, Start with Add-ons disabled. This will restart Firefox with nothing added. Try some of the links that do not work and see if they work, if so that means an add-on is causing the problem. Also Please give us 3 or 4 of the links from here at NWT that do not work. We can check them out. I'll answer the easy part first.. I clicked on some sites that are entered in the post.. The one thing I did notice was when the site couldn't be displayed, the address was redirected.( redirect.viglink.com/?key=bbb516d91daee20498798694a42dd559&u=http%3A//www.ableword.net/index.html ). If I copy and pasted it, no problem. Here are a few of the sites I used.... www.howtogeek.com/368037/dont-want-the-windows-october-2018-update-yet-heres-how-to-pause-it/github.com/passionate-coder/Classic-Start www.ableword.net/index.html www.userchrome.org/how-create-userchrome-css.htmlI'm using windows defender firewall.. and Avast free. as for browser add-ons, My main browser is Edge and I haven't a clue where the add-ons are located. I will check FF but need to find "Safe Mode" first. I just don't use FF that often so haven't taken the time to get to know it. |
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Post by jholland1964 on Oct 15, 2018 16:43:42 GMT -5
I explained how to get to Firefox Safe Mode in my post, read the instructions, they are not difficult:
I posted this because you said this happens using both Edge and FF. |
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possumpaw
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Posts: 83
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World Start Name: possumpaw
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Post by possumpaw on Oct 15, 2018 17:07:31 GMT -5
I explained how to get to Firefox Safe Mode in my post, read the instructions, they are not difficult:
I posted this because you said this happens using both Edge and FF. I started it in safe mode with add-ons disabled. Clicked on some of the links.. still don't work |
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Post by jholland1964 on Oct 15, 2018 17:57:42 GMT -5
Clear the cache in all of your browsers that are having the problems. Here is how to clear the Firefox cache support.mozilla.org/en-US/kb/how-clear-firefox-cacheHere is how to do it in Edge
EDIT:
Also, do you have any adblockers installed? I know avast has an adblocker.
Did you make any changes in anything before this happened? How are you connected to the internet? Do you have other computers and if so does this happen on them also?
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possumpaw
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Posts: 83
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World Start Name: possumpaw
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Post by possumpaw on Oct 15, 2018 19:10:37 GMT -5
Clear the cache in all of your browsers that are having the problems. Here is how to clear the Firefox cache support.mozilla.org/en-US/kb/how-clear-firefox-cacheHere is how to do it in Edge
EDIT:
Also, do you have any adblockers installed? I know avast has an adblocker.
Did you make any changes in anything before this happened? How are you connected to the internet? Do you have other computers and if so does this happen on them also?
I have everything cleared in both ff and edge. checked out this issue on another computer, no problem at all on it. No addblockers installed. I have free Avast installed but don't see it there. This issue has been going on for several months. Actually, it's been at least a year. In all my Google searches I can't click on the first few listings without getting the Can't find page. If I scroll down to "web results"it's okay |
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Post by jholland1964 on Oct 15, 2018 19:13:35 GMT -5
Since the other computer works ok then the problem lies with this particular computer. How are you connected to the internet? WiFi or Ethernet?
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possumpaw
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Posts: 83
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World Start Name: possumpaw
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Post by possumpaw on Oct 15, 2018 19:34:05 GMT -5
Since the other computer works ok then the problem lies with this particular computer. How are you connected to the internet? WiFi or Ethernet? WiFi by Comcast.. |
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Post by jholland1964 on Oct 15, 2018 20:20:14 GMT -5
Since the other computer works ok then the problem lies with this particular computer. How are you connected to the internet? WiFi or Ethernet? WiFi by Comcast.. With both computers?
Here are two other things to try: Please try the first one, see if it fixes things. If it does not then try the second suggestion.
Checking proxy settings in Microsoft Edge
Step 1. Open the Microsoft Edge browser.
Step 2. At the top right, click on the three-dots symbol, then select Settings.
Step 3. Scroll down to Advanced Settings and click View Advanced Settings.
Step 4. Go to Proxy Setup, click on Open Proxy Settings.
Step 5. Make sure Use a proxy server is OFF and Automatically detect settings is ON.
Make sure DNS client is running
The “Hmmm…can’t reach this page” bug might be happening because of the DNS service in Windows 10 is stopped. So, a good method to fix the problem will be in turning on DNS client service in Windows 10. To do so, follow these steps below:
Step 1. Press Windows Key + R then put services.msc in Run dialog box. Click OK.
Step 2. Locate the DNS Client service and double-click it. If the service is running normally, go to another method.
Step 3. Now, you click Start and set Startup type to Automatic.
Step 4. Click OK to save changes and reboot the machine.
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possumpaw
Member
Posts: 83
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World Start Name: possumpaw
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Post by possumpaw on Oct 15, 2018 21:20:23 GMT -5
With both computers?
Here are two other things to try: Please try the first one, see if it fixes things. If it does not then try the second suggestion.
Checking proxy settings in Microsoft Edge
Step 1. Open the Microsoft Edge browser.
Step 2. At the top right, click on the three-dots symbol, then select Settings.
Step 3. Scroll down to Advanced Settings and click View Advanced Settings.
Step 4. Go to Proxy Setup, click on Open Proxy Settings.
Step 5. Make sure Use a proxy server is OFF and Automatically detect settings is ON.
Make sure DNS client is running
The “Hmmm…can’t reach this page” bug might be happening because of the DNS service in Windows 10 is stopped. So, a good method to fix the problem will be in turning on DNS client service in Windows 10. To do so, follow these steps below:
Step 1. Press Windows Key + R then put services.msc in Run dialog box. Click OK.
Step 2. Locate the DNS Client service and double-click it. If the service is running normally, go to another method.
Step 3. Now, you click Start and set Startup type to Automatic.
Step 4. Click OK to save changes and reboot the machine.
The first part is like it should be... However, clicking the set Startup type to automatic is greyed out.. will try to put a pix of it.  |
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Post by jholland1964 on Oct 15, 2018 21:39:49 GMT -5
Try the other suggestion. You definitely do NOT want a Proxy server.
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Post by Everton on Oct 16, 2018 0:04:31 GMT -5
Possumpaw, you may have some luck with the Internet Connection Troubleshooter.
Go to Settings/Update & Security/ Troubleshoot/ then select Internet connections and let the troubleshooter do its work.
This has helped me more than once
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Post by Everton on Oct 16, 2018 6:28:56 GMT -5
Avast no longer provides an ad blocker, except in Avast Secure Browser so you will not find one  Inability to change this configuration is by design in windows 10 - it is not possible to change it.
Try going back to your Network & Internet Connections/Change Adapter Options as you did before and click on your connection - there is a Diagnose button that will check for problems.
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possumpaw
Member
Posts: 83
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Post by possumpaw on Oct 16, 2018 18:15:01 GMT -5
Everton. I tried your suggestions and the diagnose was that all was fine... Thank you and Judy for all the effort you both have put into this problem. I've been putting up with it for some time so I guess I'll just have to deal with it.
Thanks again. Pat
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Post by Everton on Oct 17, 2018 6:04:18 GMT -5
I can imagine how frustrating it must be ! I found this page you may like to look at (please don't download the suggested PC Repair tool!)  One of the suggestions is the opposite to others I have found in that it suggests unchecking IPv6 and could be worth trying. Also using a private window is a another thing to try.
Have a read through all he suggestions - as it says at the end there are many different causes and you just need to hit on the correct one for your situation.
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