debbier
Junior Member
Posts: 95
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Post by debbier on Mar 27, 2019 19:24:04 GMT -5
My brothers stepson has moved out of his home and took the Windstream modem with him. My brother has cut off the internet service in his home. Will the modem still work if the step son connects it from another location?
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Post by jholland1964 on Mar 27, 2019 19:52:05 GMT -5
There has to be a line to attach to the modem but honestly I don't know if it would work or not.
Has he informed Windstream that the modem was stolen? If not then he should. That IS a crime. |
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Post by budgall on Mar 27, 2019 21:45:57 GMT -5
Was the modem provided by the internet provider or was it purchased by the internet user? If it was provided by the internet provider I'm sure they would want it back or they may bill you for it. Most providers rent the modems to the customers.
The modem can probability be used with another internet provider if the new provider is given the modems Mac Address.
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debbier
Junior Member
Posts: 95
Former World Start Member: Yes
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Post by debbier on Mar 27, 2019 21:59:32 GMT -5
My brother had his internet service cancelled today. They said they'd send someone to pick up the modem tomorrow. My brother knows nothing about computer/internet/technology so I had to tell him what to look for and he said there was nothing in the step sons room like that. He figured he took it along with his computer, etc. when he left his house.
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Post by jholland1964 on Mar 27, 2019 22:43:35 GMT -5
My brother had his internet service cancelled today. They said they'd send someone to pick up the modem tomorrow. Right there is the answer to budgall's comment;
Sorry but knowing "nothing about computer/internet/technology" will most certainly not be an acceptable excuse for Windstream, they will want their modem back and if it isn't there then it is likely your brother will have to pay for it. I realize that this is his step-son which makes for a "touchy" situation for him but the young man has committed a crime by taking the modem with him. It does not belong to him and it doesn't belong to your brother, it belongs to the Windstream Internet Provider and when your brother signed the contract to receive internet service from them this most definitely would have been explained to him. It should also be listed on his Windstream records where the modem was installed and modem rental cost would also be listed on his monthly bill, I know it is on mine. Your brother either needs to get that modem back or be prepared to pay for it. Sorry.
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debbier
Junior Member
Posts: 95
Former World Start Member: Yes
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Post by debbier on Mar 27, 2019 22:53:38 GMT -5
jholland
I told my brother the same thing and he said he'd just pay for it. My brother's wife passed away a few months ago and she was the one who handled matters such as this with internet service. I'm trying my best to help him all I can but when it comes to computer stuff it's just way over his head.
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Post by jholland1964 on Mar 27, 2019 23:07:11 GMT -5
jholland I told my brother the same thing and he said he'd just pay for it. My brother's wife passed away a few months ago and she was the one who handled matters such as this with internet service. I'm trying my best to help him all I can but when it comes to computer stuff it's just way over his head. Your brother is blessed to have you by his side for sure. He needs to explain all of this to Windstream and hope that they will understand. He definitely needs to tell them that the modem was stolen however. They will most definitely want to know why it isn't in the house anymore. Saying he didn't know it was there or where it was kept likely will not be accepted by them so he will have to explain why it is gone.
Not criticizing and my heart goes out to him, just want to be sure that he won't suddenly be surprised by something they say to him or what they expect him to do. Not knowing the model of the modem there isn't any way I can even guess the cost of it but usually cost is anywhere from $50 to $150 depending on the features offered. So you might just give him a clue on the possible cost.
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Post by Everton on Mar 28, 2019 0:35:40 GMT -5
I think we have all perhaps jumped to the conclusion that the stepson knowingly (and therefore criminally) removed the modem. It is possible that he did not know it was provided by the internet provider and if his stepfather were to contact him explaining the situation it may be able to be reconciled without any bother. The provider will want the modem or the money. Who hands over one or the other is up to discussion. It is possible debbiers brother would prefer to just pay up and avoid any conflict and it is also possible the stepson may be willing to pay or hand over the modem.
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debbier
Junior Member
Posts: 95
Former World Start Member: Yes
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Post by debbier on Mar 28, 2019 2:07:02 GMT -5
I did explain to my brother that the modem is Windstreams property and he should contact the stepson to bring it back otherwise it is stolen property or he'd have to pay Windstream for it. I'm not sure how computer savvy the stepson is or if he realizes the modem is not HIS property like the computer is.
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Post by jholland1964 on Mar 28, 2019 6:30:11 GMT -5
I think we have all perhaps jumped to the conclusion that the stepson knowingly (and therefore criminally) removed the modem. It is possible that he did not know it was provided by the internet provider and if his stepfather were to contact him explaining the situation it may be able to be reconciled without any bother. The provider will want the modem or the money. Who hands over one or the other is up to discussion. It is possible debbiers brother would prefer to just pay up and avoid any conflict and it is also possible the stepson may be willing to pay or hand over the modem. Yes, that is possible. However I firmly believe that neither of us jumped to a conclusion, we only answered the way we did based on the thread title which is "Stolen modem", what else were we to think? |
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debbier
Junior Member
Posts: 95
Former World Start Member: Yes
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Post by debbier on Aug 6, 2019 16:25:37 GMT -5
I apologize for not updating this post sooner. Thanks to everyone who replied. If you've ever dealt with anyone who is paranoid of computers/technology then you can understand the mindset of my brother. Once I was able to "talk him down off the ledge" we found the modem and returned it to the phone company with no more drama.
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Post by jholland1964 on Aug 6, 2019 16:28:43 GMT -5
Thanks for letting us know that this has been solved.
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debbier
Junior Member
Posts: 95
Former World Start Member: Yes
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Post by debbier on Aug 6, 2019 16:36:58 GMT -5
You're welcome. I'm very thankful for this forum when in need of computer help. I don't have anyone I can consult with in person.  |
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Post by Everton on Aug 7, 2019 7:15:15 GMT -5
So glad all worked out well in the end |
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