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Post by joet2919 on May 23, 2019 21:14:05 GMT -5
does any one have a idea why i can not get google news to open in my browser . my wife allowed a dell update today when i come home google nws would not open .
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Post by jholland1964 on May 23, 2019 21:17:39 GMT -5
What happens when you try to open it?
Can you give us the full web page link for the page that will not open?
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Post by joet2919 on May 23, 2019 21:30:40 GMT -5
What happens when you try to open it? Can you give us the full web page link for the page that will not open? says cant be found ERR_SSL_VERSION_INTERFERENCE news.google.com/ |
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Post by jholland1964 on May 23, 2019 21:38:35 GMT -5
What is your anti-virus program? This error is specific to google chrome only and is usually caused by the anti-virus program which blocks the site because the Antivirus often recognizes the webpages with SSL protocol as a harmful page and stops it from loading due to strict rules.
This also can be caused by malware on your computer. It has nothing to do with a Dell update, this is just a coincidence.
What is the Anti-virus program?
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Post by joet2919 on May 23, 2019 21:45:08 GMT -5
this makes no since i use avast virus protection free version turned it off works just fine ..any suggestion would there be a setting in avast this makes no sense but what else is new
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Post by joet2919 on May 23, 2019 21:46:03 GMT -5
this makes no since i use avast virus protection free version turned it off works just fine ..any suggestion would there be a setting in avast this makes no sense but what else is new avast your right turned it off started working |
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Post by jholland1964 on May 23, 2019 21:52:30 GMT -5
this makes no since i use avast virus protection free version turned it off works just fine ..any suggestion would there be a setting in avast this makes no sense but what else is new avast your right turned it off started working It is likely the Web Shield portion of Avast, turn it off and see:
Disabling the Web Shield
1. Right-click the "Avast" icon in the bottom right corner of your screen (in the system tray) and select "Open Avast! user interface" from the context menu.
2. Click "Real-Time Shields" in the navigation pane at the left to view all modules.
3. Click the "Web Shield" module on the left to view its settings in the right pane.
4. Click the "Stop" button to disable the Web Shield.
If that is the cause then leave it turned off or add that site to the exclusions list.
I don't use Avast so I had to search for an answer. I use Avira and it doesn't have a web shield.
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Post by joet2919 on May 23, 2019 21:56:42 GMT -5
avast your right turned it off started working It is likely the Web Shield portion of Avast, turn it off and see:
Disabling the Web Shield
1.
Right-click the "Avast" icon in the bottom right corner of your screen (in the system tray) and select "Open Avast! user interface" from the context menu.
2.
Click "Real-Time Shields" in the navigation pane at the left to view all modules.
3.
Click the "Web Shield" module on the left to view its settings in the right pane.
4.
Click the "Stop" button to disable the Web Shield.
If that is the cause then leave it turned off or add that site to the exclusions list.
I don't use Avast so I had to search for an answer. I use Avira and it doesn't have a web shield.
thanks we done google search on the error and it mentioned avast .i will check it out in the morning been long day up since 4:30 a.m going try get sleep. i guess we could possibly figured this out on our own.. but i do like back up thank again will get back to ya happy trails till we meet again |
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Post by jholland1964 on May 23, 2019 22:38:04 GMT -5
Thanks for coming back Jo. Let us know what you find and what you decide to do as many people do use both Chrome and Avast.
Have you been affected by the serious storms in your part of Missouri?
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Post by Everton on May 24, 2019 6:31:04 GMT -5
I use Avast free. I have opened Google Chrome and have no problem loading the Google News site news.google.com I DO have all shields including the Web Shield turned on. I can access the site from any browser. Have you tried accessing Google News from an alternate browser.I would suggest you do that. Also, is your Avast Free program up to date? The latest version is 19.5.2378 (build 19.5.4444.97) I was advised of the latest update yesterday. You can temporarily disable all shields via the Icon right click menu (see attachment 1) My configuration settings are a little different to those given above by Judy. In Settings/Protection/Core Shield I scroll right down to the Web shield tab where the Web Shield can be configured or disabled. As you will see I have "Enable site blocking" unchecked. If you have it checked you could try unchecking it (attachment 2) Click on the attachments to enlarge
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Post by joet2919 on May 24, 2019 15:03:16 GMT -5
I use Avast free. I have opened Google Chrome and have no problem loading the Google News site news.google.com I DO have all shields including the Web Shield turned on. I can access the site from any browser. Have you tried accessing Google News from an alternate browser.I would suggest you do that. Also, is your Avast Free program up to date? The latest version is 19.5.2378 (build 19.5.4444.97) I was advised of the latest update yesterday. You can temporarily disable all shields via the Icon right click menu (see attachment 1) My configuration settings are a little different to those given above by Judy. In Settings/Protection/Core Shield I scroll right down to the Web shield tab where the Web Shield can be configured or disabled. As you will see I have "Enable site blocking" unchecked. If you have it checked you could try unchecking it (attachment 2) Click on the attachments to enlarge
makes no sense but the moment turned avst off problem solved i have not had this till now still working with it |
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Post by jholland1964 on May 24, 2019 15:07:11 GMT -5
Everton asked you if you had tried to access this site using another browser?
She also asked you if your Avast was fully up to date and gave you the current version, 19.5.2378 (build 19.5.4444.97), and asked if you are running this most current version.
She asked all of these questions for a good reason, which is, the only way to give anybody help is to know everything about the affected programs or apps. We don't know anything except you say it is Chrome...what version? and you have Avast.
No way to offer additional assistance without full and complete information.
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Post by joet2919 on May 24, 2019 16:26:55 GMT -5
every thing is up to date no i did not try another browser .i dont know why it worked on his and not mine..but it had to be avast once when turned it off problem solved . i was not having this issue until my wife allowed dell to to do a update was it the dell update that did it? maybe yes maybe no ..we may never know %100 .it was also blocking other web pages i had saved i have the webb shield turned off and the antivirus protection on . news page works and the other 2 pages open just fine....
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Post by jholland1964 on May 24, 2019 16:50:39 GMT -5
every thing is up to date no i did not try another browser .i dont know why it worked on his and not mine..but it had to be avast once when turned it off problem solved . i was not having this issue until my wife allowed dell to to do a update was it the dell update that did it? maybe yes maybe no ..we may never know %100 .it was also blocking other web pages i had saved i have the webb shield turned off and the antivirus protection on . news page works and the other 2 pages open just fine.... I told you last night this would never have been caused by a Dell update. You obviously don't believe me. I have used Dell computers for over 15 years and for one thing have never had Dell send me an update, I had to check for them. I rarely do that. Maybe every six months or so. Did your wife check for this and what was it? I cannot advise unless I know.
But in general all Dell updates would be Hardware related and would have absolutely nothing to do with a browser or an anti-virus program.
I am not sure who the "he" is you are talking about. There have been two of us working with you and both of us are women. She, Everton, obviously has different settings either in the browser or Avast than she does so she gave you complete instructions, with pictures, on what to do with the Web Shield but you've chosen to ignore those so I have no idea what else to offer except clear your browser cache and/or Reset Chrome.
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Post by joet2919 on May 24, 2019 17:32:00 GMT -5
so your saying i am wrong disabling avast web shield ? we did a google search just as you did and it was confirmed BY YOU.. we turned avast off. and the pages worked again Bingo must have been the problem we did a c cleaner run
this was your reply {"
It is likely the Web Shield portion of Avast, turn it off and see:
Disabling the Web Shield
1.
Right-click the "Avast" icon in the bottom right corner of your screen (in the system tray) and select "Open Avast! user interface" from the context menu.
2.
Click "Real-Time Shields" in the navigation pane at the left to view all modules.
3.
Click the "Web Shield" module on the left to view its settings in the right pane.
4.
Click the "Stop" button to disable the Web Shield.
If that is the cause then leave it turned off or add that site to the exclusions list. }
i came back reported it worked except i had not had the time to disable shield .
now then to help you understand the HE was the she i thought was a guy forgive me .i came here for advice and it worked i quoted on dell update i could not prove either way something caused it what i /we may never now.. but it works i appreciate the help and the advice . you was just as blinded /puzzled as i was till i gave you the error . i have given thanks and been respectful . i use to be on world start who i was will remain silent . i value the advice but not the scolding ..i dont wish to end this on a bad note so i thank you ladies for the help . this makes twice of getting help that worked..
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Post by jholland1964 on May 24, 2019 17:40:46 GMT -5
so your saying i am wrong disabling avast web shield ? we did a google search just as you did and it was confirmed BY YOU.. we turned avast off. and the pages worked again Bingo must have been the problem we did a c cleaner run now then to help you understand the HE was the she i thought was a guy forgive me .i came here for advice and it worked i quoted on dell update i could not prove either way something caused it what i /we may never now.. but it works i appreciate the help and the advice . you was just as blinded /puzzled as i was till i gave you the error . i have given thanks and been respectful . i use to be on world start who i was will remain silent . i value the advice but not the scolding ..i dont wish to end this on a bad note so i thank you ladies for the help . this makes twice of getting help that worked.. Where did I say you did wrong thing by disabling the Web Shield? I don't see anywhere that I told you that was the wrong thing to do. If it had been the wrong thing then I would never have posted the steps on how to do it. Eve did post the picture to show how hers is configured so that you can use Web Shield if you wanted to use it.
I am sorry about the scolding as you call it. That was not my intent. I was maybe upset because your last post seemed to me to be doubting all that both Eve and I had said and that hurt a bit. I guess I was somewhat irked that you thought Everton was a "he". We have had people make it obvious that they didn't want help from a woman and to be frank you seemed to blaming your wife for doing an update. So I guess I was defensive on that.
The Dell update would absolutely not have caused this....promise.
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Post by joet2919 on May 24, 2019 18:03:46 GMT -5
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Post by jholland1964 on May 24, 2019 18:08:53 GMT -5
This whole thing is a miscommunication deal I believe. Let's call it solved and stay friends, ok? We got off on the wrong foot I think and that is the last thing I want, believe me.
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Post by Everton on May 24, 2019 18:20:27 GMT -5
I have no objection to be referred to as he or she makes no difference..for the record though I am a she.
The help I tried to give was genuine.
I have no doubt that turning off web shield cured your issue
I believe that a setting within Avast or your Chrome Browser is causing Avast to misbehave so I suggested you try another browser which could have confirmed that. Or not. That would have taken a few seconds to do and I am bewildered why you chose not to.
I took some time to replicate your problem with Chrome in conjunction with Avast without success. You chose not to give my suggestions a go so I can do no more.
As a final suggestion as you have confirmed both your browser and avast are fully updated you could try resetting your Chrome browser to default. whether you need or want web shield as protection is your decision.
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Post by joet2919 on May 24, 2019 18:42:13 GMT -5
I have no objection to be referred to as he or she makes no difference..for the record though I am a she. The help I tried to give was genuine. I have no doubt that turning off web shield cured your issue I believe that a setting within Avast or your Chrome Browser is causing Avast to misbehave so I suggested you try another browser which could have confirmed that. Or not. That would have taken a few seconds to do and I am bewildered why you chose not to. I took some time to replicate your problem with Chrome in conjunction with Avast without success. You chose not to give my suggestions a go so I can do no more. As a final suggestion as you have confirmed both your browser and avast are fully updated you could try resetting your Chrome browser to default. whether you need or want web shield as protection is your decision. round 2 sigh the issue was solved before i read your post you have take offense before knowing the full story i may consider another web browser but it will not b fire fox it is slower than cold molasses i have gave my explanation and i am not going to beat a dead horse .i explained case closed thank you for your help |
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Post by Everton on May 24, 2019 18:53:15 GMT -5
I just want to clarify I have taken no offence. I have read the full story. I use both Avast and have Chrome installed so I believed I was in a position to assist. I dislike chrome intensely but I do keep it up to date so that I can help in situations such as this.
The only reason to have tried another browser was to ascertain whether it was Chrome that was the problem.
Disabling part of your anti virus has fixed your problem in chrome. It is not something I would wish to do as I value the web shield protection but I respect your decision to do as you see fit to be able to access google news.
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i typing english skils suxs so if you think i am implying something that is not..ask me to clarify i am a straight shooter ..hope this clarifies every thing