sozo777
Member
Posts: 110 
Former World Start Member: Yes
World Start Name: ralphie
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Post by sozo777 on Dec 16, 2019 14:54:29 GMT -5
Dear New World Tech! trust this finds you well. This yesterday morning when I first booted my desktop computer the monitor screen turned on and said "Entering power saver mode" I unplugged the computer from the AC I held the power button down for about 10 seconds and I also removed and replaced the VGA cable with a new one . in Please note: I do not recall the exact sequence of the steps I took to where I am now. .these are close if not true. At one point I removed the CMOS battery to check the voltage which measured 3 V however it is an old battery. Replaced it with a new battery which measured about 3.3 V. and rebooted the computer there was no change. I've never replaced the CMOS battery. Next, I shut down the desktop disconnected it from power and held the power button down to clear any residual static/charge. I removed one memory stick and power on the computer and it started to boot to Windows. I regret that I didn't allow it to fully load even though it was running on only 2GB. It has 4GB total as I added 2GB more shortly after buying the machine directly from HP. 2 GB today is almost unheard of a tech once told me. I replaced the memory stick and now when I Boot the computer the monitor says the same thing with an added bonus =Beeps. (telling me something is not so good) One short beep and one long beep and it just keeps repeating the same beeps over and over. According to one of the beep charts this could indicate a Memory problem. I posted a similar thread on the HP Community forum and the only thing they mentioned there was to remove one memory stick as stated above. And if one stick didn't work in one slot or one card then keep switching apparently to see if one or perhaps even both memory sticks were bad or going bad aka flaky. All the cables and connectors seem to be in place inside the box there is no excess dirt or dust. Any help or suggestions would be greatly appreciated. Do you think replacing the Ram sticks would help or something else? Can't imagine it being the Power supply? What do I know?!? Thank you! Best, Ralph Purchase date: May 27, 2011 on or about. Product: COMPAQ CQ 5700F Operating System: Microsoft Windows 7 (64-Bit) support.hp.com/us-en/product/compaq-presario-cq5700-desktop-pc-series/5035292/model/5051496/manuals |
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Post by jholland1964 on Dec 16, 2019 15:23:22 GMT -5
First of all you never said why you did all of this first. The usual recommended 1st step is try booting to Safe Mode and see if that makes a difference. It could be that somehow your display resolution got set to something the hardware can't support. If it does boot right then check your resolution and be sure it is correct. If it still doesn't boot right in safe mode then you might have a hardware video problem.
Since this beeping problem began After you messed with the memory sticks it sound like it is possible that one of them is either not seated correctly or possibly you damaged one of them when removing them.
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sozo777
Member
Posts: 110
Former World Start Member: Yes
World Start Name: ralphie
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Post by sozo777 on Dec 16, 2019 15:51:00 GMT -5
Thank You!
I thought I said enough or gave the idea that when I first booted yesterday morning the screen said "Entering Power Saving Mode" Couldn't boot into anything.
Now, the second I hit the power button it starts those beeps.
When I turn on the monitor the blue light comes on and within 10 seconds it gives the "Entering Power Saving Mode" message then turns blue>orange.
...there is no signal reaching the monitor from the computer I would bet other than the message Entering Power Saving Mode..likely to be something the any monitor would do under these conditions.
It's interesting like I said that the very first time I removed one of the memory modules it looked to be booting into Windows like it should. Whether it would of completed only god knows. In my haste being so excited! I put the other memory module in and that is when I think (?) the beeping started. It was not before that like when I replaced the CMOS battery.
Replacing the memory might be the least expensive thing to try. I'm not sure if it could be a Power supply issue requiring replacing the Power supply. I tend to doubt it.
Other suggestions?
Best, Raphael
:-(
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Post by jholland1964 on Dec 16, 2019 16:11:49 GMT -5
Do you have another computer where you could try the monitor? You likely have caused a problem by doing this:
If you actually did this in the middle of booting, not allowing it to complete the boot, you really may have caused a major problem. Am I understanding you....did you put in that second memory stick with the computer still turned on and attempting a boot???
Did you try to boot immediately after replacing the battery or did you just proceed on to moving the memory sticks around?
Rule #1: Do ONE step at a time to see if it works. If it does not then ONLY go on to Step #2 and see if that works. Never do multiple steps at the same time to see if things are fixed. From the way you have written this up it sounds like you did all of this in just one or two steps rather than one at a time.
You said you replaced the VGA cable with a new one . Why?
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Post by budgall on Dec 16, 2019 16:23:15 GMT -5
I think you compounded the problem by messing around with the computer. I think that the beeping may be because the memory sticks are not be properly seated on the mother board. I would start by removing the memory sticks and then install one stick and reboot. If that works add the second stick and reboot again. If that works great. If not then you may have a memory problem.
However, I believe the real problem is the monitor or possibly the video card in the computer. Have you tried attaching a different monitor to the computer? Have you tried connecting the monitor to a different computer?
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sozo777
Member
Posts: 110
Former World Start Member: Yes
World Start Name: ralphie
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Post by sozo777 on Dec 16, 2019 18:54:22 GMT -5
Thank you very much !
I think your correct I may have made things worst by not waiting for the computer to boot completely when I removed the one memory stick the first time.
The power button has to be used every time I shut down now. I can't believe that's good.
It's seem the computer/hard drive cannot operate aka perform any functions.
Attached two different monitors same result/same wording/warning. When connecting the monitor to my laptop and it worked fine.
**If not then you may have a memory problem.**
Do I replace the existing memory sticks?
I've been very careful handling those memory sticks. I believe they are seated and locked in place via the little slots and locking tabs at the ends of the memory sticks.
If I remove both memory sticks it still beeps upon booting. I have not been able to do anything that will stop the beeping.
I had the original 2GB memory sticks that came with the computer when it was brand new and I cannot find those things..I may have given them to an IT tech a couple years ago?! darn...
Further thoughts or suggestions please. I'd strongly dislike heading to the recycling bin if it can be prevented and its not exorbitant in price to make "healthy" again.
Best, Raphael
Not sure why, But I didn't get and notice of your message. I did when Judy replied.
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sozo777
Member
Posts: 110
Former World Start Member: Yes
World Start Name: ralphie
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Post by sozo777 on Dec 16, 2019 19:02:44 GMT -5
Do you have another computer where you could try the monitor? You likely have caused a problem by doing this:
If you actually did this in the middle of booting, not allowing it to complete the boot, you really may have caused a major problem. Am I understanding you....did you put in that second memory stick with the computer still turned on and attempting a boot??? I don't believe so!? 
Did you try to boot immediately after replacing the battery or did you just proceed on to moving the memory sticks around?
Judy I really can't remember clearly..I was on and off the computer from 8AM > 8PM.
Rule #1: Do ONE step at a time to see if it works. If it does not then ONLY go on to Step #2 and see if that works. Never do multiple steps at the same time to see if things are fixed. From the way you have written this up it sounds like you did all of this in just one or two steps rather than one at a time.
Your absolutely correct! I jumped the gun.. I was an impatient patient.
You said you replaced the VGA cable with a new one . Why?
Thought there was as slim chance it was bad and it was something I could try, simple and relatively safe. |
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Post by jholland1964 on Dec 16, 2019 19:08:33 GMT -5
You now know it is NOT the monitor. Are you absolutely certain the battery you installed is the correct one? Not sure why you replaced that, it was a 3v battery and it showed 3v. So it was not bad or low. While these batteries look the same you have to replace it with one with the exact same number which is etched on the top of the battery.
I can understand that, however based on your specs the computer is 8 and 1/2 years old and it is Windows 7 and its end of life, is set for January 2020. This means Microsoft will discontinue all support, including paid support, and all updates, including security updates.
Sounds to me like it is time to get a new one. You don't need a monitor just the computer. Lots of sales going on now if it is possible for you to get a new one. I sure wouldn't spend a lot of money on a computer this old, it could cost you more than a new one.
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sozo777
Member
Posts: 110
Former World Start Member: Yes
World Start Name: ralphie
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Post by sozo777 on Dec 16, 2019 19:21:21 GMT -5
You now know it is NOT the monitor. Are you absolutely certain the battery you installed is the correct one? Not sure why you replaced that, it was a 3v battery and it showed 3v. So it was not bad or low. While these batteries look the same you have to replace it with one with the exact same number which is etched on the top of the battery.
Yes! its the exact replacement Duracell CR-2032.
I can understand that, however based on your specs the computer is 8 and 1/2 years old and it is Windows 7 and its end of life, is set for January 2020. This means Microsoft will discontinue all support, including paid support, and all updates, including security updates.
In a sense the CQ5700F is an antique.,came over on the Mayflower.
It's true! I've got good use with that computer overall. I do tend to use laptops more than a desktop. But, I feel good about having a decent desktop as well. Curious! what about buying two new memory sticks? giving that a shot?! I wouldn't know where to begin looking for a new desktop that's affordable.  Let me know when you have a moment please. Best, R  |
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sozo777
Member
Posts: 110
Former World Start Member: Yes
World Start Name: ralphie
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Post by sozo777 on Dec 16, 2019 19:33:27 GMT -5
Another thing I should add in case you didn't notice. There is no way to improve that computer overall. As everything pretty much is on the MOBO..you can't upgrade anything. Whats the sense in having 8GB RAM and a single core processor..then you run into Power supply issues. And the rest of the computer wouldn't benefit from upgrading the CPU either..trust me I looked into all or most of this. This computer right from the start was "very basic" I would of spent more moolah at the time, but I was just thrilled to get a new computer for about 400$.:=)
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Post by budgall on Dec 16, 2019 19:50:15 GMT -5
Thank you very much ! I think your correct I may have made things worst by not waiting for the computer to boot completely when I removed the one memory stick the first time. The power button has to be used every time I shut down now. I can't believe that's good. It's seem the computer/hard drive cannot operate aka perform any functions. Attached two different monitors same result/same wording/warning. When connecting the monitor to my laptop and it worked fine. **If not then you may have a memory problem.** Do I replace the existing memory sticks? I've been very careful handling those memory sticks. I believe they are seated and locked in place via the little slots and locking tabs at the ends of the memory sticks. If I remove both memory sticks it still beeps upon booting. I have not been able to do anything that will stop the beeping. I had the original 2GB memory sticks that came with the computer when it was brand new and I cannot find those things..I may have given them to an IT tech a couple years ago?! darn... Further thoughts or suggestions please. I'd strongly dislike heading to the recycling bin if it can be prevented and its not exorbitant in price to make "healthy" again. Best, Raphael Not sure why, But I didn't get and notice of your message. I did when Judy replied. For now let's assume the monitor is not the problem as the original monitor worked OK with your laptop and that when you attached the other monitors you received the same error messages. I would like you shutdown the computer completely, remove the memory sticks and then carefully reinstall 1 stick making sure it seated correctly. Restart the computer and note any error messages and beep tones received. Repeat this process with the second stick of memory, again noting any error messages and beeps. Finally do it one more time using both sticks of memory, again noting any error messages and beeps. Remember the beeps are either short beeps or long beeps so the correct sequence is important. Let me know what happens when the computer restarts. You said "It's seem the computer/hard drive cannot operate aka perform any functions." Can you expand on that? Does the HD light show any activity? Can you hear any noises from the drive? Did the drive cable get disconnected or loosened while you were inside the computer? Please recheck the HD cables. The more info you can provide, the closer we will be to a solution. Let's hold off buying new memory for now as memory rarely ever dies on its own. I also do not think the power supply is the problem. Bud |
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sozo777
Member
Posts: 110
Former World Start Member: Yes
World Start Name: ralphie
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Post by sozo777 on Dec 16, 2019 20:31:41 GMT -5
Thanks Again!!!
There are no error messages on the monitor. Cause the monitor never actually turns on like it once did as soon as the computer is booted. If i manually turn the monitor on the blue light comes on and then just about immediately turns orange and says "Enter Power Saver Mode."
The beeping under all three conditions is one short beep followed by a long beep and that repeats until dooms day.
There is no activity as far as the hard drive..usually a orange lite that flickers comes on next to the blue lighted power button. I checked and double checked all the cables into and out of the hard drive that connects it to SATA one on the MOBO and then SATA two is connected to and from the DVD drive above it. These use identical cables and connectors that lock them into place.
The last time I noticed any activity with the orange hard drive indicator was the first time I powered down the desktop and took one memory stick out and rebooted the computer where it started to boot into Windows.
That's the scoop from my end for now.
Please advise when you have a momento.
Best, R
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Post by budgall on Dec 16, 2019 23:05:30 GMT -5
As you stated earlier one short and one long beep relates to a memory problem according to HP's website. Replacing the memory sticks may be a solution. However, I think it would be a bad investment because I am beginning to think that in addition to the potential ram problem you may also have a dead hard drive and the possibility of a damaged motherboard problem.
At this point in time a trip to the recycle center may be the best way to go. Like Judy said a new desktop may be the best solution. Being that it's Christmas you should be able to find reasonable pricing on a new computer.
If you decide to recycle, I would recommend you pull the hard drive from the computer. It may not really be dead and attaching to a new computer would allow you to pull the data from it plus by keeping it you limit the risk of your data getting into unwanted hands.
At this time, I don't any addition suggestions
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Post by jholland1964 on Dec 16, 2019 23:26:24 GMT -5
I absolutely agree with budgall 100%. It is time for the recycle center. Look on the HP site, Dell site, both have good sales reps available to assist you. I've purchased all my computers that way through Dell for many, many years and have absolutely no complaints whatsoever.
Amazon also has good deals on computers. If not online then Staples, Office Depot, Walmart, Best Buy all sell computers and at this time of year all have specials.
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sozo777
Member
Posts: 110
Former World Start Member: Yes
World Start Name: ralphie
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Post by sozo777 on Dec 17, 2019 2:09:01 GMT -5
With as many Thank you's that I have remaining after 2 days or more of troubleshooting, seeking, searching for an answer. It appears we have reached a verdict.
The road block at this time is finances which for obvious reasons I won't get into here. I have no idea when things will come back down to earth?
Wishing you all the best Christmas and New Year.
Blessing's,
Raphael
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Post by jholland1964 on Dec 17, 2019 8:58:42 GMT -5
With as many Thank you's that I have remaining after 2 days or more of troubleshooting, seeking, searching for an answer. It appears we have reached a verdict. The road block at this time is finances which for obvious reasons I won't get into here. I have no idea when things will come back down to earth? Wishing you all the best Christmas and New Year. Blessing's, Raphael Hey, you said earlier you have laptops you use most of the time anyway so go with those and don't worry about a desktop for now. At least you have other computers that you use so this is not a "must have" situation. Enjoy your laptops and don't worry about replacing that desktop.
Merry Christmas to you too!
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sozo777
Member
Posts: 110
Former World Start Member: Yes
World Start Name: ralphie
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Post by sozo777 on Dec 17, 2019 10:30:57 GMT -5
Thank you Judy for the words of encouragement...
This is much easier said than done as YOU can imagine. I had certain things I did with the desktop and it had apps/programs on it that I used from time to time and knew right where they were. It just plain bothers me after so much time and effort. I'm still tempted to replace the RAM bathed in prayers believing that will help resolve this. A pair of used sticks would be less than 20$.
Take care, Raphael
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Post by jholland1964 on Dec 17, 2019 11:07:16 GMT -5
Ralphie, the chance that the problem is ram is very small as budgall said. You have two used ram sticks and buying two more would likely be a waste of money. budgall actually told you what you should do,
There are many ways to do this and IF the drive is not dead, and it very well could be, then you could move what you need and want onto the laptop. There are several ways to do this as you can see described in this link and if you are planning on spending your money on used ram then it would be better spent following one of the instructions given here;
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sozo777
Member
Posts: 110
Former World Start Member: Yes
World Start Name: ralphie
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Post by sozo777 on Dec 17, 2019 12:07:19 GMT -5
Got it!
Thank You!
FYI: Crucial has a 45 day return policy on the RAM sticks no questions asked.
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Post by jholland1964 on Dec 17, 2019 12:19:35 GMT -5
Got it! Thank You! FYI: Crucial has a 45 day return policy on the RAM sticks no questions asked. I am well aware of that, I have purchased from Crucial many times.
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Post by budgall on Dec 17, 2019 14:58:23 GMT -5
If you decide to buy ram, it is very important to purchase the same type of ram that is currently in the computer now. Also as the needed ram is so old you may not be able find it to buy. Ram sticks are not interchangeable. I would not try to buy used ram.
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sozo777
Member
Posts: 110
Former World Start Member: Yes
World Start Name: ralphie
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Post by sozo777 on Dec 17, 2019 15:38:52 GMT -5
Thanks again! Appreciate your input as always as well as Judy.
This should do it according to Crucial.
This part is 100% compatible with
Presario CQ5700F they state.
2GB DDR3 PC3-12800 Unbuffered NON-ECC 1.35V 256Meg x 64
CT25664BD160B
Configuration ID:
CT2356532
I may be chasing a red herring, but I hope not. Still a little undecided but leaning towards giving it a shot.
Assuming I get this and it actually works. Other than resetting the clock due to replacing the CMOS? What else might be involved. Could you elaborate a tiny bit please.
Darn ESD static can do some serious damage, but I have been careful! I have a grounding wrist..
Any thoughts on why when I first removed the one memory stick and rebooted.. it appeared as if it were going to load Windows. It would of been running on 1 GB..it came from HP with 2GB and I added 4GB and it helped and it has been working quite well. I couldn't see putting the maximum amount of RAM into this model which would of been 8GB.
Sincerely, Raphael
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Post by budgall on Dec 17, 2019 16:30:21 GMT -5
If you replace the ram, the initial boot should identify the ram and other peripherals in the computer. You may have to reset date & time.
I think that when you reinserted the second memory stick it was not done properly causing possible damage to the
memory, the hard drive, the motherboard or any combination of them.
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sozo777
Member
Posts: 110
Former World Start Member: Yes
World Start Name: ralphie
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Post by sozo777 on Dec 17, 2019 19:23:17 GMT -5
Thank you very much!
Anyway to test the power supply? or any of the other items you mentioned?
Is there such a thing as a pecking order of what more or less is likely to get damaged? > memory, the hard drive, the motherboard.
Apparently the newer computers are prone more to ESD than the older ones? T/F?
Time will tell Bud.
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Post by budgall on Dec 17, 2019 22:50:39 GMT -5
Thank you very much! Anyway to test the power supply? or any of the other items you mentioned? Is there such a thing as a pecking order of what more or less is likely to get damaged? > memory, the hard drive, the motherboard. Apparently the newer computers are prone more to ESD than the older ones? T/F? Time will tell Bud. I have a power supply tester that I use to test the power supply. No pecking order but it is not unusual to see them die due to static or power issues. I have no idea if newer computers are more prone to ESD than older ones. I still think your best option is the trip to recycler with the old ans save your pennies for the new |
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