elitisms.us

#1 rule with something like this, if it looks & feels like a scam/hoax then it IS a scam/hoax. There is NO WAY any unknown web site can know or can tell you that you have a problem on your computer, same holds true for telephone calls. SCAM period. Delete, never interact. You get a phone call? HANG UP say nothing.

These crooks send out thousands of these everyday in hopes that a few people will bite. Don't be one of those people. Delete, delete, delete.

Be absolutely sure to follow Everton's advice and do the clean up steps given on the link that she gave you. Very Important!!

The address shown in your first attachment was not vod.ebay.co.uk but elitisms.us.  vod.ebay.co.uk is a web page in the United Kingdom, not the United States. You live in Ohio, the United States. eBay web address in the U.S is a .com address

Did you even bother to read the link & do the steps given in the link by Everton? There very likely is malware on YOUR computer that called out to the scammers which then caused that pop up to appear.  If you don't wish to at least follow the steps or read the information then there is no more help we can offer.

WebDiscover is well known Malware and has been for over two years.  It is a browser hijacker and it came onto your computer with something you have downloaded and it has been on your computer at the very least since August 2, note the date of one of the listings in your attachment. A LOT of damage can be done in a month by malware.  It may redirect your searches via safestsearches.com (also malware) first, which will then redirect again to a page of IT'S preference not a page that is legitimately related to your search. When you click a link on a page, like eBay, it can redirect the browser to a page that contains more malware that will also load onto your computer, this is how you received your scam page from elitisms.us, NOT eBay.  eBay had absolutely nothing to do with this the malware did this. Pages like elitisms will drop MORE malware onto your computer.

Not sure why you would even consider asking if the other listings should be removed, not one single crumb of a piece of malware should be left on your computer. Leave just one and it will come back 100% and bring more with it. Of course they all should be removed.

If you had used the tools given in the original link that Everton gave you, especially Malwarebytes' then those listings you found would not have been there to be found, they would have been removed. The longer you leave the malware on the computer the more seriously infected it will become and we must presume it has been on there at least a month based on the date shown.

What do you mean by "PC Fix Help Video removed all of the items in its search"? Is this a tool you have found or a youTube video you watched?  The video I found gives ONE of the steps given by the link given to you by Everton. Manually remove the program. After that then the automatic tools from the link would have removed all the rest. Manually trying to remove listings found as shown in that video should never be counted on to remove all remaining files. Often that is imposssible. The video showed 2 items found, you say you found 74. That does NOT count registry listings because malware like this makes changes and additions to the registry. ALL of those also have to be removed and it is nearly impossible to remove all of those manually, it could take hours and hours to do that and do it correctly without damaging the registry and therefore damaging the operating system. The tools we advise using DO remove all traces including in the registry and it is done very quickly.

I certainly do hope you have NOT used a scam tool linked on the video page from PC Fix Help called SpyHunter. If so then you have added MORE malware to your computer.  It is NOT free. The only thing free is the original scan it will do and it ALWAYS finds malware, always even on a brand new unused computer. Then you have to PAY $40.00 to have the tool remove the malware, which it NEVER does. It just causes major problems on the computer.

You came here for assistance, Everton originally gave you the correct suggestion but thus far you have not followed any of the suggestions given except remove unusual programs and apparently because you searched out a video to get removal instructions rather than follow what are well known easy to use correct removal steps. If you had continued with the instructions exactly as given you would have already removed the malware.

Here is my final suggestion:

Follow ALL of the instructions found on our Preliminary Cleanup Steps, this means use Every Single Tool as directed there. There are three tools, CCleaner, Malwarebytes' and Malwarebytes' AdwareCleaner. All are extremely easy to use.

Post back here with copy/pastes of logs produced.  Then you may be given other instructions.

Those are the tools we and virtually every legitimate, well respected computer forum works with and if you don't care to follow those instructions then there is nothing else we can offer except to tell you that you most certainly DO have malware on your computer and it has been on there a minimum of one month.

Very good. Now can you please do the following as noted in the Preliminary Cleanup Steps #6;

Download Malwarebytes AdwCleaner from this link:

AdwCleaner Download

This will give you the executable file itself. Save it to your desktop where you can easily find it.

When CLEANING IS REQUIRED, THERE ARE TWO STEPS REQUIRED IN ONE RUN OF THE TOOL.

CLOSE ALL other programs you have running....browsers, email programs. Letting those run while clean up tools to run slows the clean up immensely AND may not allow full clean up because many, if not most tools, cannot clean an open program. So close all that. Only open browser window AFTER the a tool has been run and used to clean, reboots the system and produces a log. Then open the one window and come back here and post the logs required.

Double click AdwCleaner to open it.
1. Hit the Scan button to have AdwCleaner to search your computer for unwanted programs and then display a log showing the various files, folders, and registry entries used by these programs. Once this search is complete IF MALWARE IS FOUND you will see the words “PENDING” and the SCAN button will change to a CLEAN button and you must immediately move on to step 2.

2. NEXT Click on the Clean button, which will cause AdwCleaner to reboot your computer and remove the files and registry entries associated with the various adware that you are removing. On reboot, AdwCleaner will display a log showing the files, folders, and registry entries that were removed. Copy/paste that log here.

Please NOTE, when using AdwCleaner If no malware is found with your SCAN run of AdwCleaner you will receive a message that nothing was found but it you choose you can run Basic Repair which will reset Winsock and other settings to their default values. This is your option and if you would prefer not to do this just hit the Skip Basic Repair button and close the program.
BUT REMEMBER, IF MALWARE IS FOUND there are TWO steps needed so sure to absolutely complete BOTH steps.

Think nothing of asking about programs. AdwCleaner is HIGHLY recommended. I use it and run it weekly. I do the very same with Malwarebytes'. Excellent programs, well maintained by the developers I absolutely recommend them.

As you have learned by using Malwarebytes' attempting manual removal of malware/infections is virtually impossible. I know that you thought you had personally found everything with your manual search but as shown in the Malwarebytes' logs there was a lot more there. 10 of them were registry entries in various areas. But, there were 24 other listings found that you didn't find yourself.

The use of the tools have likely saved your computer. If you get into a weekly routine using them it will make all the difference in the world.

I also very strongly recommend, if you do not use it yet, to add SpywareBlaster to your computer. It also is FREE and a superior protection program. I have used it for years and I wouldn't run a computer without it.

Download it, install it, udpate it, enable all protection and Close it. That is it. Check for updates every two weeks and if there is an update then take it and enable all protection again and close the program. SpywareBlaster does not run in the background. Very highly recommended!

Here is a link for the executable file: